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Vision Kia of Canandaigua
Canandaigua, NY
316 Reviews
Welcome to Vision Kia Canandaigua
The team at Vision Kia Canandaigua would like to welcome you to our dealership in Canandaigua, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Kia vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Canandaigua, you can always count on the professional technicians in our Kia service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Canandaigua count on the high-quality vehicles and services found at Vision Kia Canandaigua, and we look forward to living up to our reputation every day. We have a Second KIA Location in Rochester, NY: Vision Kia Of East Rochester. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 AM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 AM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 316 reviews
November 08, 2023
Very good experience, service department is professional and friendly. Only place I’ll take my SUV. and friendly. Only place I’ll take my SUV. More
by BFANN2373
Verified Customer
November 07, 2023
Their customer service is terrible. You have to call repeatedly leaving messages over and over. It took me a couple weeks to get someone to actually answer the phone. Finally, got an You have to call repeatedly leaving messages over and over. It took me a couple weeks to get someone to actually answer the phone. Finally, got an appointment, then, it was not fixed and it cost me $89.. It took me another week for someone to finally call me back to get another appointment. I had to keep leaving messages. It is finally fixed, but I did not get a credit for the $89, and it ended up costing $532.11. I thought I should.have received a credit. I come from 40 minutes away, and I paid gas twice to go over there and back to get the car finally fixed. I never saw a business before, that you just can’t get an appointment, because calls always go to voicemail, and they don’t appear to listen to all of them to reply to the consumers. My car was not an emergency, but others are, who need their cars to go to work and other important things, they can’t get their cars in for service in a timely fashion. More
by BREESETT1
Employees Worked With
Shaw M. West, he was fine
November 02, 2023
The best that’s ever serviced my cars. .on time.. Takes time to explain everything that’s needed .on time.. Takes time to explain everything that’s needed More
by DEEANNEBEVIN
November 01, 2023
Shay in service is all about the customer! Excellent customer service. I will continue to have my Kia serviced there because they never disappoint. Excellent customer service. I will continue to have my Kia serviced there because they never disappoint. More
by jbiery74
Employees Worked With
Shay West
October 26, 2023
Changes made -no free oil change-instead free inspection. .not the contract I signed 2 yrs .not the contract I signed 2 yrs More
by DGIDDINGS0
Employees Worked With
October 24, 2023
Always provide quick service, polite and happy to work with my availability die to odd wok schedules with my availability die to odd wok schedules More
by PLSCUTERI
Employees Worked With
September 01, 2023
Customer service and commitment to detail is very lacking at this dealership. We waited past the estimated delivery date and heard nothing from the sales department. Contacted our sales agent and did not h at this dealership. We waited past the estimated delivery date and heard nothing from the sales department. Contacted our sales agent and did not hear back for 2 days. A new estimated date was given. That date arrived and went with no contact from the dealership. When our car was finally available we went to pick it up. The sales agent had not contacted our insurance agent yet so we had to wait for that. The finance guy was on vacation, so we had a trainee handling all our paperwork. The floor mats and cargo mat we bought with the car were not installed. The agent said he would deliver them to our house the following Monday. By Thursday we hadn't heard from him so I called. Another person in sales said they were on back-order and she'd get them to us in a couple days. It's now 2 weeks since we bought the car. I called and talked to the parts department and they said it would be a few more days before they got them. Waiting for everything is bad enough, but the total lack of communication from this dealership is pathetic. I would not buy another car from this dealership. I have not had to have any service done, but I'm worried how that experience will go. I have read other reviews indicating they have the same lack of customer commitment. I am happy with the car and the price. If they could just focus more on satisfying their customers this would have been a good experience. More
by YourCustomer
Employees Worked With
Codey
August 29, 2023
Bate and switch! It's been a while since I had to deal with the epitome of the sleezy dealership but Vision Kia of Canandaigua gets 5 stars for the bate and switch. It's been a while since I had to deal with the epitome of the sleezy dealership but Vision Kia of Canandaigua gets 5 stars for the bate and switch. Long story short, they knew the car was not available but got us to come anyways. We confirmed availability of the specific model in advance with an online sales rep (because they don't pick up the phone when you call the direct line), set up an appointment and checked once again right before leaving, to make sure the car we wanted to see wasn't sold. Then drove over an hour only to find out they had lied in an attempt to get us to their dealership to switch us to buying another car. Despite their confirmation and "scheduled" appointment for a test drive, when we arrived the sales rep told us they had sold the car a few days ago, and then asked if we wanted to consider the EV model, which wasn't what we drove 1.5 hours there to see. Very bad experience, I would not recommend buying a car from this dealership. More
by Dissatisfied
Employees Worked With
Brittany (sales representative)
August 01, 2023
Love my rav 4. Only complaint is they added on $1000. For rust proofing at the end of the deal. It was rust proofed at the very 1st sale. They dickered just a littl Only complaint is they added on $1000. For rust proofing at the end of the deal. It was rust proofed at the very 1st sale. They dickered just a little. They did fix the remote start, this I give them cudos for. More
by Dwoodcook
Employees Worked With
Sam
