Vision Kia Of Canandaigua  - Service Center

It took forever to get a call back. They tried to charge me even though I have the maintenance package. The receipt did they vacuumed the front floors, but they didn't. They tried to charge me even though I have the maintenance package. The receipt did they vacuumed the front floors, but they didn't. More

Once I was able to schedule an appointment, service was excellent. I was told wait would be 1 hr. and it was exactly 1 hr! My 4 star rating is due to the difficulty of scheduling an appointment by phone, excellent. I was told wait would be 1 hr. and it was exactly 1 hr! My 4 star rating is due to the difficulty of scheduling an appointment by phone, as I had a question about the service that was due. After leaving messages for a call back, I finally got a call back. More

Pleasant service experience. My appointment was handled on time and I was on my way back home in no time. My appointment was handled on time and I was on my way back home in no time. More

Service is always exceptional! I have never had to take my vehicle in for other than routine maintenance. I have never had to take my vehicle in for other than routine maintenance. More

Incredible service staff. Always a pleasure, quick and honest. I won't take my vehicle anywhere else. Always a pleasure, quick and honest. I won't take my vehicle anywhere else. More

We have been going to Vision Kia for 12 years. I was the first appointment of the day, went to the lounge and sat down. Meanwhile the Manager and a Service Tech began yelling and swearing at each I was the first appointment of the day, went to the lounge and sat down. Meanwhile the Manager and a Service Tech began yelling and swearing at each other. Then the manager came into the lounge to apologize for what was going on. I made a comment about having earbuds in and he laughed. Then a little while later he started in with the Service Tech again. What ever happened to professionalism? If I was an older individual, I would have taken my vehicle somewhere else. Either train your manager about how to properly talk to the people who work for him or install a sound proof door to the lounge so that you can keep customers coming back. Otherwise you might as well close the dealership doors. I don’t think I will recommend your dealership to anyone. More

Excellent customer service, very helpful explaining necessary service to my car, comfortable waiting room with snacks !! necessary service to my car, comfortable waiting room with snacks !! More