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Vision Nissan Greece

Rochester, NY

4.5
1,147 Reviews
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4000 W Ridge Rd

Rochester, NY

14626

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Showing 1,147 reviews

September 19, 2025

Worst dealership ever. Will never do business with them again Please do not do business with them. A totally ripoff More

by SMITHPAMELA42833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Vision Nissan Greece responded

Pamela. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 19, 2025

All the staff members were knowledgeable Professional and patient Grateful for Dumkar ,Carlton and the entire team More

by NSE_IKPOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlton and Dumkar
Sep 19, 2025 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 18, 2025

I left with brakes that were metal on metal and was told car was fine a diagnostic test was done on car and I had repair done for damage to wiring not brakes was still not told about brakes check engine lig More

by NOONEATHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Vision Nissan Greece responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 18, 2025

Scheduled an appointment for recall repair. Individual on the phone scheduled appointment without confirming parts availability. Ended up going back the next day. Major inconvenience and waste More

by dale gianforte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Vision Nissan Greece responded

Thank you for bringing this to our attention, Dale. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 18, 2025

Unorganized , had a scheduled appointment and wasn’t notified until after I waited over an hour that my parts were not available More

by ashleywalker67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan
Sep 19, 2025 -

Vision Nissan Greece responded

We value and appreciate your business, Ashley. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

September 17, 2025

Service got me right in without an appointment Oil change only But waited almost 2 hours More

by dmcjury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Vision Nissan Greece responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 16, 2025

The service people we’re very pleasant and helpful. I came in for an oil change and set up new appt for electrical problem More

by Wezzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 16, 2025 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 16, 2025

Been going to vision Nissan for a long time Always accommodating, never a problem Only want to buy one car at a time More

by Marg
Recommend Dealer
Yes
Employees Worked With
Dylan
Sep 18, 2025 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 15, 2025

The customer service was excellent, and my vehicle was fixed quickly and perfectly. I would recommend this dealership to others for vehicle service work. More

by VINCENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan and Sean
Sep 16, 2025 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 15, 2025

I worked with Sean Wiggins and he was extremely professional and thorough in explaining what needed to be done. He also did a great job getting me in and out in the time frame quoted as he knew I w More

by slsultar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
Sep 16, 2025 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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