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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
803 Reviews

803 Reviews of Bob Johnson Nissan - Service Center

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August 31, 2025

They were incredible. The waiting area was clean, well lite. There was coffee and water available. The service associate was friendly and professional. More

by GPARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2025

Service was great and quick, everyone who was present was welcoming and kind and made sure I was comfortable during my wait. More

by javondarobbins2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2025

Mark Jerkins, Sean and Morgan in service department were great with customer service and my needs were met. Sean called me to let me know my car was ready. I’m very happy with the service. More

by AIDAHNUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jerkins and Sean Wiggins and Morgan in service department. Great customer service
August 30, 2025

The Service Department is TOP NOTCH! Everyone is friendly and professional. They keep you updated and tell you what is going on and when your vehicle will be ready!!! More

by COREEN.HENNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2025

We received individualized attention, the vehicle was delivered to our driveway and the price seemed fair and below the competition. More

by SKINEL
Recommend Dealer
Yes
Employees Worked With
Greg, Dylan, Andy and Mike
August 29, 2025

am impressed with the excellent service Morgan Melvin gave to me on my car good job she is amazing . More

by nzuludianakavamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Melvin
August 29, 2025

The employee (name Joe? ) was courteous and the work timely. Your robot voice is very efficient!!! More

by bmou380
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service former Spencerport high school student
August 29, 2025

Great service dept, they are all very helpful. Very friendly and so helpful. I only go to the Greece store for services. More

by pcolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept I believe he is the manager
August 28, 2025

Made my oil change appointment easily using the automated/AI phone system and received multiple confirmations. Everyone that I dealt with, start to finish was polite and professional and my work wa More

by EILEENDILL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

I always get good service at Nissan. Every thing is always done right zero issues. More

by nazzirnavarro
Recommend Dealer
Yes
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