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Bob Johnson Nissan - Service Center

Rochester, NY

4.4
262 Reviews

262 Reviews of Bob Johnson Nissan - Service Center

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July 26, 2024

Adam was wonderful solving my rattling noise. I have to still work on the clunkiness (bounciness and swaying issue) as well as the turn over noise when I put my foot on the brake (I think is mois More

by caratelesca
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Communication with customers is subpar. I’d never go back. Overall bad experiences. Jan haba More

by TWEAK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Vision Nissan worked hard to take care of the long list of needs I had for them. Within 2 and 1/2 days they took care of everything from a simple oil change to new brakes and cosmetic upkeep. They even had More

by CASSANDRALYN92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill from service/parts - excellent and great communication!
July 25, 2024

Got the work done quickly and efficiently. Have been helpful with any issues I’ve had More

by MKMONACO04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2024

Very helpful. Great knowledge about the different cars . Never felt any pressure to buy. They also honored the free oil change and tire rotation. Very pleased wi More

by chmuradawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2024

I received excellent service! Everyone was very nice, professional, and knowledgeable. I loved my experience. More

by ANISSAK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2024

They are very friendly and checked everything I ask them to do always happy when I leave thete More

by Darb1962
Recommend Dealer
Yes
Employees Worked With
Service dept
July 20, 2024

Very pleasant, friendly and professional. They were waiting for me for my 8:30 am appt. Even though there was a possibility, they would not be able to do my recall, due to the software upda More

by MICHELE040963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2024

Very professional and try to do their best to complete your deal. On your terms..thanks More

by EJ_e75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Turney the BEST
July 20, 2024

Everyone I encountered in the dealership was welcoming and very helpful. They helped resolve my issue with my vehicle. More

by ANISSAK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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