Bob Johnson Nissan - Service Center

Quick, professional, and communicative. I’ve tried all of the local Nissan dealership’s in the greater Rochester area (for service) and this is my favorite one for service. I’ve tried all of the local Nissan dealership’s in the greater Rochester area (for service) and this is my favorite one for service. More

I came in for an inspection and I told the service guy that I had a false code that would prevent me from completing the inspection. He told me that service to a battery would give a false code and he was that I had a false code that would prevent me from completing the inspection. He told me that service to a battery would give a false code and he was right because I did have my battery serviced. There are two things with service, one I was never informed if they checked to see if the code cleared and second the items that were noted, that would’ve cost me over $1200 are not items that prevent an inspection. Thank you! More

After I spent $700, they couldn’t figure out the problem. They asked more money to try to fix the problem. They asked more money to try to fix the problem. More

I'm always happy to bring my car in for service. Everyone is great, kind, polite, and professional. Everyone is great, kind, polite, and professional. More

I have a 2024 Nissan. Twice I had to call AAA to jump my battery. On 3/6 I had an appointment to have battery checked at Vision. Everyone I dealt with was pleasant and ac Twice I had to call AAA to jump my battery. On 3/6 I had an appointment to have battery checked at Vision. Everyone I dealt with was pleasant and accommodating. It was verified that my battery did not hold a charge. How sad to buy a 2024 car and the quality of the battery is so poor a new one was needed that in 8 months a replacement was needed. Shame on Nissan. More

Brought my Nissan in for some work and an inspection, had no problems. Brought in my second car and it was a nightmare. Quoted us $2,200 then jumped up to $4,600. Pricing was all over the place. This is the no problems. Brought in my second car and it was a nightmare. Quoted us $2,200 then jumped up to $4,600. Pricing was all over the place. This is the third or fourth time I've had them work on my vehicles. Last time the service wasn't stellar but I figured I'd give a them a second chance. I can tell you I won't make the same mistake twice. Such a shame, as the manager is great, however, the employees could use some training. I felt taken advantage of and the explanations I received were very confusing. More

I had a great experience. Everything went smoothly and I will be coming back for future service appointments. Everything went smoothly and I will be coming back for future service appointments. More

Service was adequate. Phone is never answered, and calls back will not be returned. Technicians were nice but overall lackluster. Car was retuned with dirty floor mats. Phone is never answered, and calls back will not be returned. Technicians were nice but overall lackluster. Car was retuned with dirty floor mats. More

Went into service area. Everyone was very friendly very helpful. Took me right in service was fast. Pick up was easy highly recommend. Everyone was very friendly very helpful. Took me right in service was fast. Pick up was easy highly recommend. More

I have been to lots of dealership in the past I have never seen a dealership that pays so much attention to vehicle to make the customer happy. 5 stars definitely will be going back for the next vehicle never seen a dealership that pays so much attention to vehicle to make the customer happy. 5 stars definitely will be going back for the next vehicle. More