Bob Johnson Nissan - Service Center

I went for a simple state inspection, got told I needed tires and wipers. Then everytime I pushed back the price would change and get lower. Why wouldn't you offer a customer that you want to keep the best tires and wipers. Then everytime I pushed back the price would change and get lower. Why wouldn't you offer a customer that you want to keep the best price off the bat? More

Not sure as of yet. Just got the car and they say needs some work! Just got the car and they say needs some work! More

My experience as a whole was severely lacking and frustrating. As part of my deal, it was agreed upon that I would receive second key and that the radio would fixed, as it was locked in a mode requir frustrating. As part of my deal, it was agreed upon that I would receive second key and that the radio would fixed, as it was locked in a mode requiring a code. The radio was effectively non-functional. I bought my vehicle in November. What should have been the easiest part is getting a spare key. The salesman was not up front causing me to make four different attempts at getting it. I even spent almost two hours in the waiting room, only to be told it needed to be ordered by the general manager. The salesman assured me it would all get done at once. We agreed that I would drop of my car and I qoute, "it will take two days tops to get the radio fixed and key done." I was provided with a loaner, so my transportation was not an issue. Everytime I called for an update, I was given a different story. They had my vehicle for 31 days, for a radio and a spare key. The only member of the staff that was upfront and even appeared to want to get it all resolved was Mark, the service manager. The communication is this dealership is terrible and definitely not working as a team. They ended up taking my car to a stereo shop. The unit that was put in is one of the lowest end units I have ever seen. It isn't Sirius XM capable. They placed a small mic in front of my speedometer. I researched the radio that was chosen to put in and found that the slightly upgraded and Sirius XM capable was at the same price point. I didn't even bother taking it back or involving the dealership anymore. I was just glad to have sound in the vehicle. Mark, the service manager, was great. He was honest and upfront and worked super hard to get things done. To sum up the time line, I bought the vehicle November 11th. I dropped it off per the agreement and was assured that all parts were in and it would only take two days at most. That was on December 10th. I received my vehicle back on January 11th. Between the non-communication between sales and service, the dishonesty/lack of knowledge and empty promises from the sales associate, I wish I would have gone somewhere else. More

The buying process went smoothly. Sales people were friendly and very helpful. The service department was super & fixed a few things in a timely manner. Sales people were friendly and very helpful. The service department was super & fixed a few things in a timely manner. More

They have been taking care of me since i've been going to the dealership with over ten years the dealership with over ten years More

My wife’s purchased her in Lockport NY unfortunately she was having trouble with her battery under warranty. I called Vision Nissan in Greece NY and they squeezed me in on Saturday. Saturday morning I dealt was having trouble with her battery under warranty. I called Vision Nissan in Greece NY and they squeezed me in on Saturday. Saturday morning I dealt with Colton. Colton couldn’t not have been any better. Colton was professional,helpful and caring. What a perfect person to have as the face of your service department and your dealership. Because of Colton I will consider a Vision dealership for my next car. He’s a real asset. More

Diagnosis and repair was done quickly and I was contacted about completion promptly . My bill and car was ready when I arrived. about completion promptly . My bill and car was ready when I arrived. More

Was sold a package deal with my purchase to include oil changes and tire rotation. Called for appointment got in when I needed to wait for things to be done, everything was done within 45 mins no extra cha changes and tire rotation. Called for appointment got in when I needed to wait for things to be done, everything was done within 45 mins no extra charges. Everyone was kind and courteous. I moved to Rochester 6 years about and this will be my dealership for everything. More

Fantastic! Listened to the issues I had and had them fixed and returned WAY sooner than expected. Excellent communicators and call backs. Kept me updated on pro Listened to the issues I had and had them fixed and returned WAY sooner than expected. Excellent communicators and call backs. Kept me updated on progress. Colton is a huge asset in the service Dept. More

Customer service was good and they explained everything going on with my vehicle they also made sure top off all of my fluids going on with my vehicle they also made sure top off all of my fluids More