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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
621 Reviews

621 Reviews of Bob Johnson Nissan - Service Center

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October 03, 2024

We are always happy with the service provided at Vision Nissan! Colton is our go to guy! More

by BMCBRIDE004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Quick service less than an hour for inspection. Vision was prepared for my appointment. Very pleased. More

by BOB.SCHIEFER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
October 01, 2024

The staff at the service center are helpful and friendly. The work was done as expected. The only problem I have is that it is extremely difficult to get through on the phone to the service center. More

by slsultar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
September 30, 2024

The waiting room was clean and had comfortable seating. The intake person was nice and informative. And when I left I was told all the information I needed .good people More

by ALOTIS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
September 30, 2024

That’s for working on my vehicle and have patience to deal with me Great service I can trust More

by o_tisha
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
September 29, 2024

Just got my car in for a recall for free and I end up seeing them, scratching up inside of my door panel and still not called me back about it More

by aperezz11
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
September 29, 2024

Service for oil change was covered by the warranty so there was not charge for the service More

by EMHUNTOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
September 28, 2024

Great customer service. Everyone was nice and asked if I was being helped. They have called me multiple times with updates on the situation. More

by Justin wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in parts and Tyler one of the technicians , Adam Jean
September 27, 2024

All I have to say is that for only a couple of minor things that needed to be done on my car, for all of it to add up to 3-4K is quite crazy and $200 just to look to see what my car needs is ridiculous. More

by JLove
Service Time
Recommend Dealer
No
Employees Worked With
Colton
September 26, 2024

Was told that my transmission replacement would be about 4 to 5 days … took 14 days… got the car back and then 2 miles from the dealership something was left to rub on my new front tire and it blew out… too More

by James osborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
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