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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
807 Reviews

807 Reviews of Bob Johnson Nissan - Service Center

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January 24, 2025

The problem I took the car in for reoccurred the next day They didn’t fix the problem. More

by bobburk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2025

Staff were pleasant, they were all very friendly. Explained the services being done and worked with me on what we could omit and what should be done for the mileage on my car. More

by MELIOTTO614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 22, 2025

Mediocre at best. Staff are nice enough but lack communication with each other and different departments. Having a car appraised at one location does not help you at a More

by Alanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colton
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Jan 23, 2025 -

Vision Nissan Greece responded

Alanna. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 21, 2025

Friendly and very kind people who work at Nissan, never have to wait and finish working on my car in a timely fashion. More

by BKWD52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 21, 2025

Very professional,always have done a great job,very friendly and very punctual.would recommend! More

by kkuhn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 19, 2025

NYS inspection. Very satisfied with service performed and with service advisor. Will return for any additional service required. More

by SPK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of advisor name
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Jan 23, 2025 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 19, 2025

Excellent customer service at reasonable price. Been a very long time customer for many years and will continue. More

by DONOTEMAIL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Jan 23, 2025 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 19, 2025

Helpful with everything and made sure to let me know what I needed to have done More

by MKMONACO04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2025

Ryan was awesome he knew exactly what I wanted and had it ready to go for a test dry when I got there.. 3rd car from Ryan and it’s better every time . More

by Kay
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2025

I didn’t expect additional charges, I only wanted my $29. 95 coupon honored for a synthetic oil change and tire rotation! More

by NROSEBUD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Rosado Jiminez
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