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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
624 Reviews

624 Reviews of Bob Johnson Nissan - Service Center

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June 18, 2024

I had a great experience. Service was finished in a timely manner. Great customer service. More

by dontenniamoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2024

Scheduling the appointment was no hassle and the repair guys were courteous and knew that they were doing More

by IQUAIDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumka
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Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 18, 2024

Still not sure about checking the air in my tires because the problem gage still says needs air. But very happy with the people. More

by WAHLPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Jun 19, 2024 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2024

My car has been in the service department for weeks and I can never get ahold of anyone for an update. The communication at this dealership is horrible. I call every day and can't get through to anyone a More

by Rl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department , Adam Jean
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Jun 19, 2024 -

Vision Nissan Greece responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 18, 2024

Very pleasant and accommodating. Great service and willing to fit you in if it is possible More

by Shannonz260@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton from Service Department
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Jun 19, 2024 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 16, 2024

Was able to get me in without appointment. Will be getting work done there in future. More

by JHILTON14615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 14, 2024

Friendly. professional. Pleasant and clean waiting area, clean bathrooms, coffee available, Informative of vehicle issues More

by kittykatny58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jean
Report | Print
June 14, 2024

Everyone I dealt with was exceptional, especially the sales person Ryan Herod. Though problems arose that could not be foreseen; they were dealt with in a professional manner. Thanks! More

by lschmerbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Herod, Adam Jean
Report | Print
June 14, 2024

Well done, handled quickly. .. All good ... Process was seamless and great communication by all parties More

by kgun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 13, 2024

Colton was great informed me twice about the status of my car made sure it was completed in a timely manner More

by Mazzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton service department
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