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Bob Johnson Nissan - Service Center
Rochester, NY
624 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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624 Reviews of Bob Johnson Nissan - Service Center
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Verified Customer
March 16, 2025
Staff is friendly, courteous and helpful. Also, they’re quite accommodating. Service planned took a fraction of time planned. Also, they’re quite accommodating. Service planned took a fraction of time planned. More
by NGIACOMELLI
Employees Worked With
March 15, 2025
There was a computer clich in the scheduling and they were able to accommodate me even though it was the end of the day. I appreciated what they did for me were able to accommodate me even though it was the end of the day. I appreciated what they did for me More
by Ken
March 15, 2025
People were helpful, friendly and informative. Great job. Would go back when I needed to. Great job. Would go back when I needed to. More
by dhl373
Employees Worked With
March 15, 2025
Service was fine. Job was completed. Problem was I have only one car and they were not allowed to pick me up and bring me to the dealership. I had to wait all day unti Job was completed. Problem was I have only one car and they were not allowed to pick me up and bring me to the dealership. I had to wait all day until Amira came home from work that is not good business practice. I don’t blame the dealership for that. I blame Lisa for not getting it done. In fact, my wife and I were so upset that we were thinking about not even take getting another Nissan the next time if we had to go through that I have purchased other designs elsewhere, and never had a problem about getting home if they had to take my car. More
by GERRY8580
Employees Worked With
I don’t remember her name
March 15, 2025
Professional, concerned about the customer. I arrived at 0915 for a 0945 appointment. I was done with my appointment 45min later. I arrived at 0915 for a 0945 appointment. I was done with my appointment 45min later. More
by almarciano50
Employees Worked With
I don't know the name of the service rep
March 11, 2025
Quick, professional, and communicative. I’ve tried all of the local Nissan dealership’s in the greater Rochester area (for service) and this is my favorite one for service. I’ve tried all of the local Nissan dealership’s in the greater Rochester area (for service) and this is my favorite one for service. More
by JCJBENTLEY86
Employees Worked With
Molly
March 11, 2025
I came in for an inspection and I told the service guy that I had a false code that would prevent me from completing the inspection. He told me that service to a battery would give a false code and he was that I had a false code that would prevent me from completing the inspection. He told me that service to a battery would give a false code and he was right because I did have my battery serviced. There are two things with service, one I was never informed if they checked to see if the code cleared and second the items that were noted, that would’ve cost me over $1200 are not items that prevent an inspection. Thank you! More
by quentinn12
Employees Worked With
Colton
March 11, 2025
I'm always happy to bring my car in for service. Everyone is great, kind, polite, and professional. Everyone is great, kind, polite, and professional. More
by S DeLorenzo
