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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
624 Reviews

624 Reviews of Bob Johnson Nissan - Service Center

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March 11, 2025

After I spent $700, they couldn’t figure out the problem. They asked more money to try to fix the problem. More

by Silvanotr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

I have a 2024 Nissan. Twice I had to call AAA to jump my battery. On 3/6 I had an appointment to have battery checked at Vision. Everyone I dealt with was pleasant and ac More

by mikee3453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was great
March 07, 2025

Brought my Nissan in for some work and an inspection, had no problems. Brought in my second car and it was a nightmare. Quoted us $2,200 then jumped up to $4,600. Pricing was all over the place. This is the More

by Carlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

I had a great experience. Everything went smoothly and I will be coming back for future service appointments. More

by RMWJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Service was adequate. Phone is never answered, and calls back will not be returned. Technicians were nice but overall lackluster. Car was retuned with dirty floor mats. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Went into service area. Everyone was very friendly very helpful. Took me right in service was fast. Pick up was easy highly recommend. More

by Svandame7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seam Wiggins
March 01, 2025

I have been to lots of dealership in the past I have never seen a dealership that pays so much attention to vehicle to make the customer happy. 5 stars definitely will be going back for the next vehicle More

by brooksbrian13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

I was very pleased with the service and the people thanks again for your help More

by barbkimble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Great service, easy to schedule, clean customer waiting area, Colton is a great guy working the front and phones More

by MRCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
February 26, 2025

I was impressed with the great customer service I received and the time and commitment they put in with me. Great service More

by Litaboyd
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
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