This is the worst experience at any car dealership ever, bar none. If I could give it 0 stars I would. Do not take your car here for service or you will regret it. Let's start with our "service advisor, Chris", who after 2 days in the shop was never heard from. I was then told he was out on the second day we called. Oh yes, and his manager did not take the time to assign another advisor or call the customers himself. Meanwhile clients are left in the wind with absolutely no knowledge of what's going on with repairs. Then there's Tanner, a real peach. This condescending individual acts like you are bothering him when you simply ask the status of your repairs. Then he has the gall to ask why I'm upset? Tanner; I guarantee you would take on a different tone if I was dealing with you in person.
Finally Customer service manager Tom Wulk, since he never got involved, knowing his customers are upset with the service, I am going to assume he is out with Chris somewhere and doesnt give a damm.
It took them 48 hrs to replace a battery and reprogram a key fob. Then they charged me for the reprogramming when the car is only 6 weeks certified pre owned with 24 mo bumper to bumper warranty. Save yourself the agony of dealing with these very unprofessional individuals. Vista VW does not care about Customer satisfaction.