Viva Ford

Service Department Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I was informed of the problem and how it was resolved. More

What Car Buying Should Be! Everything went so smoothly! Didn't have all of that back and forth business! This is my second purchase from Viva Ford and I don't think it will be m Everything went so smoothly! Didn't have all of that back and forth business! This is my second purchase from Viva Ford and I don't think it will be my last! I knew what I wanted and they made me a great deal! Thanks Octavio and Saul! More

this time I comletly changed my first perception of viva when I came to viva ford this time, it was just to return my Leased car. I was not very impressed on my first visit. But completely changed my mind th when I came to viva ford this time, it was just to return my Leased car. I was not very impressed on my first visit. But completely changed my mind this time. Salesman Jessie Blancas was listened to what I was looking for and helped me find it. Also was very helpful after thee sale,by explaining the basics of my car and even hooking up my Bluetooth for my phone. More

This was a regular maintenance visit Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on the progress of the service. More

Great experience, Jorge Meza offered great service The experience was great, salesman, Jorge Meza offered great customer service. He listened to our needs and was willing to help us out as best as he c The experience was great, salesman, Jorge Meza offered great customer service. He listened to our needs and was willing to help us out as best as he could, looking out for our best interest and getting us the best deal he could. The gentleman in the finance department was also nice and attentive. The wait time as a little long, but is expected. Nothing out of what I have experienced at other car purchase closings. More

Sales person made the sale. Pete Enriquez is he sales person that made me give this dealership a high rating. He is he reason for the remarks. Because, Pete was the person t Pete Enriquez is he sales person that made me give this dealership a high rating. He is he reason for the remarks. Because, Pete was the person that made the experience excellent. Whenever he was gone, I could not get any thing done at the dealership. My whole service went to a stand still, and the service was terrible from every body else, because they could not help me or choose not to assist me. They could not help me with the repairs or what was agreed upon on the sale of vehicle. Having just spent $48,000.00 on a vehicle and the second sale person referred to me could not help me was a dead end. For that I would give the service department manager a bad rating and Friendliness a low rating. Where is the service after the sale? More

Great experience.!!! Everything was great .!! The truck I wanted for the right price easy and fast process. Awesome experience and cool atmosphere a lot of energy from all Everything was great .!! The truck I wanted for the right price easy and fast process. Awesome experience and cool atmosphere a lot of energy from all the people working there..!!! More

Service Department After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the se After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the service representative was purely professional and courtesy. Her name is Liz, she listened to everything we had to say and took care of us to the best of her ability. The service crew while there was the same as well, there were no signs of unprofessionalism or rudeness. Despite the drive to this dealership i would highly recommend it and would definitely go back for service. Keep in mind i had gone to Casa ford and it was a complete opposite which we had mentioned to the service rep. Casa ford is close by but i will never step a foot in that place again after the experience we had there. Viva ford is the place to go! Thank you Liz and service crew for all the help you have done for us! We greatly appreciate what you have done to make us feel welcome. More

They will lie to you in order to get a sale. This review is not to bash Viva Ford, but to warn other car buyers out there. So we got to this dealership to browse the used car selection and I am q This review is not to bash Viva Ford, but to warn other car buyers out there. So we got to this dealership to browse the used car selection and I am quickly approached by a seller. The seller introduces himself and after viewing an test driving a couple of cars, I fall in love with a 2014 Ford Fusion. I fully understand that Used Cas are sold "As Is". So I do a thorough inspection, I check for the spare tire, check under the hood, check the tires, etc etc.Once inside before starting the paperwork I ask the seller clearly. "The car has the extra/spare key correct?" He responds, "yes it does". We do not haggle to lower cost of the car since everything was good and price was decent. Please keep this in mind as it is the issue I have with this dealership. After a couple of hours pass with the seller preparing paperwork and running credit checks, we finally head to the financial office were a woman meets us to sign the final contract (and offer us an additional used car warranty). Before we walk into the office , we asked the seller if he could hand us the spare key , and he tells us , "uhhh, sorry but that car does not have a spare key." At that point I'm a bit upset because that was one of my main concerns. We go into the lady's office and I explain the situation and her response was, "we'll our used cars are sold as is". I respond,, "well I understand that, but when I sat down to negotiate with the seller I asked him that and he confirmed that the spare key was available. Had I known that, I may have worked out a deal to get the price reduce by to the cost of the spare key or have they order one as part of the deal". Her response well there's nothing we can do. At this point (4hrs at the dealership), I say whatever let's get on with it. As the financial lady goes over the loan and the contract she tries to sell us the extended warranty. She goes over the different warranties and what they cover and as she sees we don't want the additional coverage she has the audacity to say well if you buy the extra coverage, about $2,000 extra we can throw in the spare key. At this point I feel like they're slapping me in the face. I refuse the additional coverage and we buy the car without the spare key. I could have walked away, but I had already invested(more like wasted) so much of my 4th of July day there. So just beware guys they are fast to approach you, but slow to process paperwork. And also make sure that they hand you or show you what your looking for up front. You want to waste your time like I did and later find out they lied. Seems like I'm making a big deal for a spare key. I've read that these spare keys Ford switch blade style key fob run at about $400 for with dealership programming fees. And with ford you need 2 keys in order to program a third one yourself. Since we only have 1 set it will be a bit more costly. If it had been an honest mistake by the seller, I think we should have been able to work something out as it is key for proper customer service. The seller was to preoccupied to get a sale that he didn't do his due diligence to answer the questions we had. I purchased a car in Phoenix were they flew me out there, were prompt, and quick at processing paperwork. Way better customer service. This made me realize that I should go write them a positive review as this experience made me realize the difference in customer service. More

Genuine, Fast and Methodical Service! Kevin Alvidrez-Sales Rep. Has been, thus far, the greatest Sales Rep I've encountered. He was fast, genuine and truly cared for my satisfaction. Kevin Alvidrez-Sales Rep. Has been, thus far, the greatest Sales Rep I've encountered. He was fast, genuine and truly cared for my satisfaction. Before meeting Kevin and his Team, I was skeptical about the quality of service that ViVa Ford would provide. Now, they have fostered a long-client and have completely changed my perception! From management to financials, they exceeded my expectations!!! More