Volkswagen Bakersfield

Service is exceptional, staff are responsive and followed up on my request. Very approachable and considerate. up on my request. Very approachable and considerate. More

I had dropped off my car on a Monday and by Thursday afternoon it was fixed! Thanks to Erick! Normally we wait for one whole month but he made progress faster than usual and we appreciate that a lot! afternoon it was fixed! Thanks to Erick! Normally we wait for one whole month but he made progress faster than usual and we appreciate that a lot! More

I have taken my car into the service dept. 5 times for the same issue (trunk latch) and it is STILL not fixed. This last visit, they had my car there for 8 days. Yes, EIGHT DAYS. No one rea 5 times for the same issue (trunk latch) and it is STILL not fixed. This last visit, they had my car there for 8 days. Yes, EIGHT DAYS. No one reached out to me with updates, and I called repeatedly and left messages asking for updates before the supervisor called me on day 7. There is also a deep scratch on my bumper now, close to the trunk latch. More

As always the service was awesome I'm always treated like family they always check with me before they change any parts. I love Volkswagen Bakersfield . family they always check with me before they change any parts. I love Volkswagen Bakersfield . More

I like it because appointments is easy to get. The customer service is wonderful to. The customer service is wonderful to. More

A simple oil change turned into a 7hr ordeal due to negligence. I was scheduled for an oil change on Thursday and when I was contacted to confirm the day before, I was told they were overbooked and it negligence. I was scheduled for an oil change on Thursday and when I was contacted to confirm the day before, I was told they were overbooked and it would be several hours, so I agreed to move it to Friday. I'm not sure what the point of an appointment is, as the oil change took 2.5 hours on Friday. This should only take about 60 minutes with an appointment. No more than 5m after I leave the dealer, the splash guard falls as soon as I get on the freeway and I return to the dealer to spend another 45m only to have them poorly try and secure it, never offering to replace it. It was only when I asked if it was a new splash guard that Manuel, the service rep I was working with, agreed to order a replacement and got me "scheduled" for Tuesday at 8:30 am. Fast forward to Monday, as I start heading out of town at 6 am, the splash guard falls again once I get on the freeway, forcing me to return home and delay my trip to LA. At this point, I'm beyond frustrated and have invested a total of 4 hours for what should have been a "simple" oil change. Yesterday I arrived for my appointment (10m early as always) I asked to speak to the manager as I'm looking to request a full refund for the service and was told he would be notified. I spent another 2 hours waiting around for something that should have taken no more than 20 minutes and have yet to speak to the manager. At this point, I’m beyond frustrated and I ask for an ETA on the repair to be completed and also ask again about speaking to the manager.  Brian finally appears and offers to comp my next oil change but will not refund my service costs. I advise him that I am not interested, as I would not be returning to this dealership for service. On top of poor SLAs this service department is reactive instead of proactive in how they operate. It’s clear they do not respect their customers' time, which is priceless. Please keep in mind that this is my 3rd vehicle that I have purchased from this dealership throughout 2 different owners and service has only gotten worse, which is why I will never purchase a vehicle from this dealership, let alone return for any service work. While this might fall of deaf ears, I hope the VW Owner gets to read this review. More

Erick in the service department is an extremely competent professional. He was by far the star of the staff. I worked with sales and service departments when purchasing a used car recently. professional. He was by far the star of the staff. I worked with sales and service departments when purchasing a used car recently. More

I went in for oil change and all services included with coupon. Great service, ERIC BEJARANO was very helpful, knowledgeable , and a pleasure to seal with. The work on my VW was outstanding, I always tak coupon. Great service, ERIC BEJARANO was very helpful, knowledgeable , and a pleasure to seal with. The work on my VW was outstanding, I always take my vehicle to Volkswagen Bakersfield because I trust them on a job done correctly. More

I had engine light come on. I showed up at the service center and they were able to take care of it that. It was fortunately still under warranty. The service center even provid I showed up at the service center and they were able to take care of it that. It was fortunately still under warranty. The service center even provided Lyft rides both ways. Very satisfactory service. They even washed my car. More

Erick B. is great! My vehicle was ready when promised…and it was clean! Scheduling the appointment was easy too. is great! My vehicle was ready when promised…and it was clean! Scheduling the appointment was easy too. More