Volkswagen Cypress

After two plus weeks the car still wasn't fixed! They stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complai stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complain, they just look at you like, 'what's YOUR problem?' The GM is unresponsive. The service advisor, Pete, can't think one minute ahead and cares nothing for his customer's time. I have not been this aggravated and inconvenienced in a long, long time. And the a/c STILL wasn't fixed! No communication skills. I'm researching who owns this pathetic excuse of a dealership and sending a registered letter, return receipt requested. More