Volkswagen Cypress

I had one of the best experiences here while getting my car serviced. The advisor was very helpful and insightful. I will definately return here for another service. Way to go VW of Jersey Village. The wai car serviced. The advisor was very helpful and insightful. I will definately return here for another service. Way to go VW of Jersey Village. The waiting area was very clean and the free coffee while waiting was a plus on top of everything else. More

I visited this service department because my local mechanic could not help me with a check engine light issue. I dropped my car off early that morning and was given a promise to call with an estimate mechanic could not help me with a check engine light issue. I dropped my car off early that morning and was given a promise to call with an estimate. Not only was I called in a timely manner but was given the pleasant surprise of an extension warranty repair when I expected to be paying since my car was out of warranty. I will be returning for my maintenances so my advisor can keep me up to date! More

Stephen Ruiz was recommended by TranStar Credit Union as the man to contact. He proved to be the exception they promised!!! I am very happy with my new Tiguan. I am very happy with the professional servi the man to contact. He proved to be the exception they promised!!! I am very happy with my new Tiguan. I am very happy with the professional service I was given by the salesman. The person in the finance office Eric Pallanez, was also very friendly and made the transaction with my credit union seamless. More

The best Volkswagen dealer in Houston ! I have owned VW's all of my life and I must say this dealer has the best service department. I have tried a few other dealers and they don't come close. It seem VW's all of my life and I must say this dealer has the best service department. I have tried a few other dealers and they don't come close. It seem like the same employees have been there for years. More

After two plus weeks the car still wasn't fixed! They stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complai stall, they don't call back, they take days just to order the parts, all while claiming not to have a loaner for you. They lie, and when you complain, they just look at you like, 'what's YOUR problem?' The GM is unresponsive. The service advisor, Pete, can't think one minute ahead and cares nothing for his customer's time. I have not been this aggravated and inconvenienced in a long, long time. And the a/c STILL wasn't fixed! No communication skills. I'm researching who owns this pathetic excuse of a dealership and sending a registered letter, return receipt requested. More