Volkswagen Cypress

These guys tried the old you need to buy a warranty to get the loan scam. Never fall for this people. No loan companies require a warranty. I reported them to the fair trade commission and atty. general. get the loan scam. Never fall for this people. No loan companies require a warranty. I reported them to the fair trade commission and atty. general. More

Alex Garcia and Brian Williams are awesome! I had a wonderful experience with my R-Line Jetta, excellent service, communicate thoroughly, very friendly, highly recommend, will be a loyal customer. wonderful experience with my R-Line Jetta, excellent service, communicate thoroughly, very friendly, highly recommend, will be a loyal customer. More

Awful customer service these guys act as though this is a flea market . Total run around after dealing with these guys I want to trade my car in just AWFUL SERVICE. flea market . Total run around after dealing with these guys I want to trade my car in just AWFUL SERVICE. More

Went there for key programming above the programming cost added was $37 environmental fee. How can a key programming service can create that fee is beyond my understanding. Even when an oil change service do added was $37 environmental fee. How can a key programming service can create that fee is beyond my understanding. Even when an oil change service does not include that much environmental fee. Of course tying to get hold of a manager to complain was fruitless. More

They lost our leased trade in. They don’t know how to run a business! Very unprofessional , rude and don’t do their jobs. RUN! a business! Very unprofessional , rude and don’t do their jobs. RUN! More

Very disappointed. They call me to say I have 4 recalls and need my car for 2 days. But they do NOT have a loaner car. Will never buy from them again and need my car for 2 days. But they do NOT have a loaner car. Will never buy from them again More

Oil Change and State Inspection Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future More

Wonderful Customer Service!! My 2013 VW was having an over-heating problem , I called and Willie got me in the same day! I barely made it into the service center before my car ove My 2013 VW was having an over-heating problem , I called and Willie got me in the same day! I barely made it into the service center before my car overheated. I was so worried, Willie helped reassure me, I was provided a loaner until my car was ready- which only took a couple of days. They had a big job ahead of them replacing many damaged parts. Upon the return of my car, the battery decided to die with no previous warning. The Service Manager and Willie truly went above and beyond to make my ordeal as painless as possible. I really appreciate all their help. They were truly my hero’s! I’ve never had better service anywhere! Thanks JV VW!! More

AMAZING Where do I start? Wellie you are a lifesaver (Hint). I had an issue with the heating. I was given a loaner for a couple days. Once my part arrived,I w Where do I start? Wellie you are a lifesaver (Hint). I had an issue with the heating. I was given a loaner for a couple days. Once my part arrived,I was in and out In 30 minutes.Hands down Willie you are the best. More

80K service Great as usual. Facilities are superb. Staff is friendly and very efficient. Would strongly recommend this to friends and family, work is always perfo Great as usual. Facilities are superb. Staff is friendly and very efficient. Would strongly recommend this to friends and family, work is always performed correctly the first time More