Volkswagen Saco

After 13 happy years, my beloved Integra GS-R was showing its age; after much research I decided a Rabbit was the next car for me. Prime VW responded to my email inquiry in 90 minutes(!) and I ran up from Y its age; after much research I decided a Rabbit was the next car for me. Prime VW responded to my email inquiry in 90 minutes(!) and I ran up from York to see and drive a Rabbit; thanks to the efficiency of Stephanie Chambers, I drove home in the very car I'd come to see. Now envision those virtues you might appreciate in an auto salesperson: probably you'd list honesty/integrity, clarity, intelligence, technical knowledge, courtesy, pleasant demeanor and appearance, genuine friendliness and a conciliatory, respectful approach to the business of bargaining. I can attest to Stephanie's meeting all those criteria, plus the equally important fact that she reflects the corporate ethos at Prime: the whole enterprise is open, accommodating and conciliatory. I was treated with respect and patience; when I declined offers of added warranty coverage, fabric protections and so on (and on), I was not subjected to any high-pressure tactics. I've given the "price" category a Four rating because the finaly price was fairly close to the MSRP - but that's a reflection of the car's well-deserved popularity. Selling Rabbits is a dealer's delight, I'm sure. Yet even though they were clearly in the driver's seat, so to speak, the people at Prime VW treated me respectfully and courteously - especially Stephanie Chambers. More

People need to stop complaining about the car buying experience or they need to buy all of their cars from Steve Wilson at Prime Volkswagen. From concept to execution, Volkswagen is a solid brand with experience or they need to buy all of their cars from Steve Wilson at Prime Volkswagen. From concept to execution, Volkswagen is a solid brand with “fun” amenities keeping with the technological times and Prime Volkswagen and specifically Mr. Wilson are just as up-to-date. I found the EXACT car I wanted for what I would consider to be an excellent deal. Mr. Wilson helped turn my old yucky car (which was upside down on loan vs. value) into a brand new, perfect, no problems, and of course beautiful, white Jetta. The Prime Team is friendly, knowledgeable and supportive. I felt like I was buying a car from a friend – with one added bonus, a stellar factory warranty! Anyone in the market for a new or used car would be silly to not at the very least explore a Volkswagen. Everyone would be silly for not purchasing their Volkswagen at Prime Volkswagen. More

Being recently divorced and in need of a new vehicle I was a little apprehensive about purchasing a new car. I had been to dealers before and although I was not alone at the time, I vividly remembered the was a little apprehensive about purchasing a new car. I had been to dealers before and although I was not alone at the time, I vividly remembered the pressure and back and forth haggling that went on in our attempts to purchase a car. I did my homework on rates and the vehicles I was interested in and took off to a couple of dealers in the Portland area. I was not at all happy with the way I was approached or talked to. I did not feel they listened to my concerns or needs. I also felt very pressured to buy my car that day or as they told me "You won't get this deal tomorrow!" I left confused and upset. When talking to one of my friends about my experience they told me about their dealings with Steve Wilson at Prime Volkswagen in Saco. I had heard Volkswagens we very reliable and SAFE cars. I went online and did some research, loved the looks and information about the Passat and went to Prime Volkswagen to take a test ride. Mr. Wilson was actually the one who greeted me. He was Kind , knowledgeable about not only the Passat but the two other models he showed me. I never felt a bit of pressure and he was courteous about my financial concerns and questions. He made it possible for me to actually afford the Model I really wanted but felt was financially out of my reach....and he actually followed up with me a few days later,, and oh I forgot, he left a treat in the backseat for my dog which he had seen the previous day. Not that is outstanding customer service. I will be purchasing the rest of my cars from the Prime Motor Group and Mr. Wilson. Linda Bowser More

I went in to just look and jason came outside and greated me. Very nice man that showed he care about getting me into a car that was right for me and told me that if i didnt like the car he would not sell th me. Very nice man that showed he care about getting me into a car that was right for me and told me that if i didnt like the car he would not sell the car to me. What other dealer does as long as they get a sale? The other thing that prime does is the salesman have responsibiltys to us as consumers! Who does that!!!? Well after jason was talking to me for a little bit we went inside and we ended up finding the car that was best for me that i fell in love with! The price was right but i could not get financed with no money down so i will be back for sure to buy that car and to do buisness with jason because he does really care! And if you go in and ask for him i would bet anything on it he will really take care of you and really got to bat for you to get the best deal as he did for me! I would recomend anyone to go in and just visit if your thinking about trading or buying! More

I had an outstanding experience at Prime Volkswagen. Steve Wilson came to me and introduced himself. He was polite and professional. I did not feel any pressure and it was the first time a Sales Consult Steve Wilson came to me and introduced himself. He was polite and professional. I did not feel any pressure and it was the first time a Sales Consultant understood what type of car I needed and was not pushy. Mr. Wilson identified what my interest were and helped me find a car I absolutely love and made it work financially. Everyone who assisted me was very friendly and polite. The atmosphere at the dealership was comfortable and I felt at ease. I had been to seven dealers and came back to Mr. Wilson. He contacted me after my initial visit and followed up with me while searching for a vehicle that would suite my needs. Because of Mr. Wilson's efforts along with the other staff members, I left Prime Volkswagen without any doubts, knowing that I walked away with a beautiful brand new VW Beetle that I absolutely love. I'm glad I didn't settle for anything else and that Mr. Wilson recognized what I would really be happy with and made it work for me. I highly recommend Prime Volkswagen and will be sending Mr. Wilson and Prime Volkswagen referrals for service and sales. More

My husband and I were in the market to purchase a new vehicle and we both love the quality and comfort of Volkswagens. In the area there are a few different dealers we could have chosen to purchase from vehicle and we both love the quality and comfort of Volkswagens. In the area there are a few different dealers we could have chosen to purchase from but none of which compares to the care and respect we received from Prime. From the minute we walked into the dealership we were received like friends or family. You felt a sense that they were not trying to pull the wool over your eyes or play number games with you. Just straight honest and to the point. They also helped us from comparing the different models of vehicles down to which financial option worked best for us. Plus they gave us a great price on our trade-in. When we went to pick up our new Tiguan it was raining and they had everything taken care of down to our Sirius satellite, they were able to switch it to our new car we purchased. They made sure it was inside for us to look over and they also had already applied resistall (treatment for exterior paint and interior upholstery to keep it looking in great condition - great add on!) as so we would not have to make an extra trip back. I would definitely purchase from Prime Volkswagen again. More