Volkswagen San Bernardino

quick, and work was completed within time frame given, waiting area was very clean, was informed in a timely manner when vehicle would be ready. And to my surprise vehicle was washed when it was given bac waiting area was very clean, was informed in a timely manner when vehicle would be ready. And to my surprise vehicle was washed when it was given back. Great performance. More

We we’re looking for a new Volkswagen Tiguan for a good price and after looking around we saw that VW Of San Bernardino had the best prices. When we came in Joe was our salesman and he was very laid back a price and after looking around we saw that VW Of San Bernardino had the best prices. When we came in Joe was our salesman and he was very laid back and not overly pushy like other salesmen. He made us laugh and feel comfortable and happy when looking around the car lot. When we chose the Tiguan that we loved Mike the Sales Manager helped us crunch numbers and get our Tig down to an even better price then we expected! Next Yessir the financial manager helped us get the best deal on a full warranty and gap insurance. All three of these men made this car purchase of our beautiful 2020 Volkswagen Tiguan SE flawless. We wouldn’t go to any other VW dealership and we will be recommending them to our family and friends. Thank you guys! ⭐️⭐️⭐️⭐️⭐️ More

Impressed with this dealership I had a great experience with Car Pros VW in San Bernardino. I bought a 2015 VW Passat TDi (diesel), and I'm very happy with the car. Sales associat I had a great experience with Car Pros VW in San Bernardino. I bought a 2015 VW Passat TDi (diesel), and I'm very happy with the car. Sales associate Santa Ramirez was very knowledgeable about the vehicle, answered all of my questions, with the exception of the diesel exhaust additive reservoir (located in the trunk) apparently necessary for newer diesel vehicles - which NO ONE knew about or could answer except for the service department. She knew everything about the Tiptronic shifting system, explained it to me, and showed me how to pair my phone through Bluetooth with the car. She highlighted the Sirius/XM package available and the VW Car-Net service. Very impressed with Santa. I must mention that this car, a VW certified pre-owned vehicle, was not “certified” very well. After purchasing the car, I noticed the next day that the car’s heater didn’t work. Two days later, after taking the car to a closer VW dealership, I learned that the heater core was bad and needed replacement. I called Santa, told her about the issue (she was not happy about this, especially after touting the 100+ point inspection required for a certified VW pre-owned vehicle), and she told me to bring the car back to her dealership, promised to fix it and provide me with a loaner while my car was there. I did just that, and was told by the service department that there was a nationwide shortage in heater cores for TDi vehicles (which is completely true) and they would get it fixed ASAP. The dealership rented a car for me until my car was fixed - for 17 days! Hats off to Jeramie in the service department for getting my car fixed, answering my multiple questions, and kudos also to GM Mike for overseeing the whole process & approving my rental car for over two weeks. Everyone I came into contact with at this dealership is top-notch, and I’m very impressed with this place. I will certainly be back. More

Deceit and Lying NOT a Good Sales Technique Unfortunate when a company must resort to lying.... I had been talking with Anthony for the past few weeks about a CPO VW Tiguan. I was very specific Unfortunate when a company must resort to lying.... I had been talking with Anthony for the past few weeks about a CPO VW Tiguan. I was very specific about the condition of the car and asked about the history and car fax. Anthony and the Sales Manager said there was a clean car fax and great history of maintenance and the car was almost perfect. I drove over one hour to the dealership with my wife. When we got there and inspected the very dirty car, we found damage, fenders and bumpers had been removed, replaced and painted. We asked for the CarFax and saw a bad report of Damage. That is when the sales team and GSM continued to lie. All they had to do was tell the truth even when they were caught. It is unfortunate.... tell the truth and you will sell cars. If I could give Zero Stars I would..... I would have still bought the car if I was told the truth.. I am a fair man but hate being lied to... nice car... BAD SALES TECHNIQUE.. More

CPO Atlas - 90 days & had brake issues SERVICE WAS EXCEPTIONAL! After only having our certified pre-owned Atlas for just about 90 days we had an issue with the rotors and brake pads. Dealer SERVICE WAS EXCEPTIONAL! After only having our certified pre-owned Atlas for just about 90 days we had an issue with the rotors and brake pads. Dealer went above and beyond to right this wrong and helped out with the cost of the repairs. THANK YOU, Car Pros of San Bernardino!!! More

Excellent This is a great dealership with great deals. Jazmin and Santa really helped me out to get a good deal on my truck. They were super friendly and didn’t This is a great dealership with great deals. Jazmin and Santa really helped me out to get a good deal on my truck. They were super friendly and didn’t make me feel pressured in any decision making. I recommend them to all my friends and family looking for a great deal on a great car 👍🏻 More

Car Pros is the BEST By far the BEST car shopping experience ever. Super fast,easy, and simple. I went in because I saw the 2017 Dodge Ram they had online. When I walked i By far the BEST car shopping experience ever. Super fast,easy, and simple. I went in because I saw the 2017 Dodge Ram they had online. When I walked in the dealership I was nicely greeted by Jazmin. Both Jazmin and Santa were very helpful and answered all my questions. Thank you to Sales Manager Manny as well. I will definitely recommend this dealership 100%. Car Pros Volkswagen is by far the BEST!!! More

Amazing customer service Santa and Matt helped my wife and I out tremendously. We needed a car and they helped us find one. They wouldn’t stop until we walked out with our car Santa and Matt helped my wife and I out tremendously. We needed a car and they helped us find one. They wouldn’t stop until we walked out with our car. They went above and beyond and we are so grateful for them. Thank you so much Santa and Matt More

Nice service Thank you to Santa for been a good sales agent at the dealership. Happy with the options that she gave me and the purchase of this amazing car Volkswa Thank you to Santa for been a good sales agent at the dealership. Happy with the options that she gave me and the purchase of this amazing car Volkswagen More

The best dealer In town I have been car shopping for months!!! And nobody beats the hot deals like Volks Wagon of SB! Santa R. Guide me through the process. She made every I have been car shopping for months!!! And nobody beats the hot deals like Volks Wagon of SB! Santa R. Guide me through the process. She made everything easy and very clear to me. Thanks to her and her crew I was able to get out of my old vehicle and get me in a brand new 2019 Jetta. They didn’t stop until giving me the best deal and get me approved for the car I wanted. I really recommend it and I am sending my family and friends to her. Honestly the best dealer . More