Volkswagen South Coast

This dealership used to be fine. Now under "newish" management their customer service is horrible. Their porter damaged a new car while detailing it as we were signing the loan pape "newish" management their customer service is horrible. Their porter damaged a new car while detailing it as we were signing the loan papers. Their repair did not take and they further damaged the car while gassing it up. The car spent days in the dealership held hostage while the dealership scrambled to get parts. The only offer of compensation offered for our multiple trips and time off work was a free two day stay at some place in Sedona, AZ which would cost us more money to get there and more time off of work. They treated us as though they were doing us a favor fixing items damaged by their employees. This was very disappointing to a repeat customer (this was the 4th car we bought there). We rated this under "service and auto body" because even though we were buying a new car, all of the problems stemmed from the porter detailing the car and then having to deal with the service department to get it fixed (which it still is not). We always felt that we got a fair price and they had a nice selection for buying new cars, although we never serviced our cars there. However, now even for our future purchasing we now can't trust that their porters won't damage the new car while signing loan papers. All of the service department employees are very rude, impatient and act like they are doing you a big favor. We've made a couple of calls to the General Manager, Mike W., who claimed in a letter that if they failed to exceed our expectations he would like to speak with us. Those messages went unreturned. More

this purchase marked my first great experience in a VW dealer. The staff were courteous, responsive, especially that my desired color trip was not available at this location and had to be delivered from e dealer. The staff were courteous, responsive, especially that my desired color trip was not available at this location and had to be delivered from elsewhere. Environment was also welcoming and friendly. I enjoyed their refreshments while the sales process was being taken place. in less than 3 hours I had purchased a new car. Thanks guys :0 ) More

Raj was very helpful in pointing out the features of the car and on the test drive. He was very responsive to my questions and very helpful in getting me a good deal on my new car. car and on the test drive. He was very responsive to my questions and very helpful in getting me a good deal on my new car. More

Commonwealth Volkswagen had wonderful service as well as the best deals in town. I high recommend this dealership to anyone looking for a hassle-free experience. Not only was the quality of service high, bu the best deals in town. I high recommend this dealership to anyone looking for a hassle-free experience. Not only was the quality of service high, but was also very swift. More

Tsu-Lyn was wonderful! She made my experience very memorable. Tsu went beyong the call of duty and made sure that was completely satisfied with everything I had concerns about. Commonwealth worked w memorable. Tsu went beyong the call of duty and made sure that was completely satisfied with everything I had concerns about. Commonwealth worked with me to get the best deal possible and I couldn't be happier with my purchase. More

This is my first Volkswagen and I choose the 2011 GTI. Not only did they have the one in stock I wanted, but they gave me a good price on the vehicle. Everyone I dealt with was friendly and helpful and I Not only did they have the one in stock I wanted, but they gave me a good price on the vehicle. Everyone I dealt with was friendly and helpful and I really enjoyed the Starbuck's coffee. Overall it was a great experience and I would recommend Commonwealth Audi to my friends and family. Thank you Tsulyn and Commonwealth Volkswagen! I love my new GTI. More

I was in the market for a new A4 and George was able to really make my life easy through that whole process. After working with him I know I will never going anywhere else to buy another Audi. George was a really make my life easy through that whole process. After working with him I know I will never going anywhere else to buy another Audi. George was able to make me feel comfortable through the whole purchasing experience. I really appreciated how he walked me through the whole dealership, and introduced me to the service and parts people so I know where to go for my first service and if I am ever in need of any accessories. I had the best car buying experience I have ever had in my whole life. It was fast, easy, and hassle free. I will most certainly be going back to Commonwealth Audi for my feature vehicle needs. More

Let me begin by saying that in the past several years I have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let t have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let to believed that incompetence is status quo in VW service departments because of a consistent poor performance shown by McKenna VW service dept. staff. Speaking with Larry on the phone, who is a Service rep. in Commonwealth, gave me hope for VW. The DSG service required for my car at 40,000 miles was competitive Once I dropped my GTI with Larry, he took care of several issues at once. I was given answers to all of my questions with confidence and respect. More