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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
225 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 225 reviews

June 17, 2026

Frank was very warm and welcoming. I had an excellent experience interacting with him. My car was serviced quickly at a great price. I am extremely grateful for the service he provided More

by nima.clayton
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 19, 2026 -

Volkswagen Thousand Oaks responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

June 17, 2026

I have been using Thousand Oaks Volkswagen for many years. I always get great service. The appointment is always right on time. The estimates are always spot on a very good service. Very happy with it. More

by nannetteburbach
Recommend Dealer
Yes
Employees Worked With
John
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Jun 18, 2026 -

Volkswagen Thousand Oaks responded

It’s wonderful to hear that our team continues to provide timely service and accurate estimates for your Volkswagen GTI. We appreciate your continued trust over the years. We look forward to serving you again soon. Roger Chammas General Manager rchammas@browningautogroup.com

June 17, 2026

Addressed the recall and 20,000 mile service professionally, politely and correctly. Great atmosphere. Everyone was smiling. 5-star experience. More

by 5STARLIFE
Recommend Dealer
Yes
Employees Worked With
Victor
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Jun 17, 2026 -

Volkswagen Thousand Oaks responded

Thank you for sharing your experience with the recall and 20,000-mile maintenance on your Arteon. We’re happy our team could handle everything professionally and with a smile, and that you enjoyed the atmosphere. We look forward to keeping your Volkswagen running smoothly. Roger Chammas General Manager rchammas@browningautogroup.com

June 17, 2026

I HAVE BEEN BRINGING MY VW’S HERE FOR OVER 25 YEARS. ALWAYS HAVE COMPLETE TRUST IN FRANK OR JOHN DON BLOCK More

by DABLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FRANK OR JOHN
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Jun 17, 2026 -

Volkswagen Thousand Oaks responded

It’s fantastic to know you’ve trusted us for over 25 years with your Volkswagen GTI service. We appreciate the confidence you place in our team visit after visit. We look forward to supporting your future VW needs. Roger Chammas General Manager rchammas@browningautogroup.com

June 16, 2026

Dealing with the Service Department employees is a pleasure.. Having a great Service Department, keeps the customers coming thru the front door of the Dealership.. More

by QRSTUVWEST
Recommend Dealer
Yes
Employees Worked With
Jay in Service..
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Jun 17, 2026 -

Volkswagen Thousand Oaks responded

It’s great to know our service department team made your visit a pleasure. Thank you for choosing us for your Volkswagen Taos maintenance and we look forward to assisting you again soon. Roger Chammas General Manager rchammas@browningautogroup.com

June 14, 2026

Unfortunately, it was very expensive, but besides that, Victor explained the process Victor let me know what the video meant More

by PAMOOCH
Recommend Dealer
Yes
Employees Worked With
Victor. He was very professional and very nice
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Jun 14, 2026 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Victor here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

June 13, 2026

It was great. Everyone was nice and I was called when my car was ready More

by Sherryfranzino
Recommend Dealer
Yes
Employees Worked With
Jay
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Jun 13, 2026 -

Volkswagen Thousand Oaks responded

It’s wonderful to hear our team was courteous and kept you updated on your Volkswagen Tiguan’s status. We appreciate your 5-star feedback and look forward to assisting you again. Roger Chammas General Manager rchammas@browningautogroup.com

June 13, 2026

Service manager was great, service tech did make a mess all over my passenger seat when they took out the filter that wasn't on the work order. That was not appreciated. More

by KGRESIAK
Recommend Dealer
Yes
Employees Worked With
Victor
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Jun 14, 2026 -

Volkswagen Thousand Oaks responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Roger Chammas General Manager rchammas@browningautogroup.com

June 13, 2026

Honest, fast service John explained everything and listened to my questions. Kept me updated with everything going on More

by MELANNE5
Recommend Dealer
Yes
Employees Worked With
John Garcia
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Jun 13, 2026 -

Volkswagen Thousand Oaks responded

Thank you for sharing your experience with our service department. We’re pleased to hear our team provided clear explanations and kept you informed while working on your Tiguan. We look forward to supporting your Volkswagen in the future. Roger Chammas General Manager rchammas@browningautogroup.com

June 11, 2026

Everyone is great to work with here! They Make Car buying a pleasurable experience again! More

by NEMOTAAV1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Malk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenton, Brittany and Roger all 5 stars!!!
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Jun 11, 2026 -

Volkswagen Thousand Oaks responded

We appreciate hearing that our team made purchasing your used Volkswagen ID. Buzz a rewarding experience. Congratulations on your new ride and thank you for choosing us! Roger Chammas General Manager rchammas@browningautogroup.com

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