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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
157 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 157 reviews

November 29, 2025

This is a great dealer and everyone there is very kind and professional. Beau there was one of those people More

by ALEXLUX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Volkswagen Thousand Oaks responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Roger Chammas General Manager rchammas@browningautogroup.com

November 29, 2025

Frank was outstanding! Made the process so seamless. Thanks so much for your help Frank! More

by SCHMOOKIE_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank in service
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Nov 29, 2025 -

Volkswagen Thousand Oaks responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com

November 27, 2025

Everyone in service and parts department are always very courteous, professional and accommodating. It’s always a pleasurable experience to come in to the Volkswagen Dealership in Thousand Oaks. More

by GUYSESMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia
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Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

They tried to sell me rear brake rotors for a Taos with only 20k miles. More

by RICHARD.DUFF
Recommend Dealer
No
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Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Richard, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to ensure that all our customers leave happy, and it's disappointing to learn we missed the mark here. Roger Chammas General Manager rchammas@browningautogroup.com

Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Richard, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to ensure that all our customers leave happy, and it's disappointing to learn we missed the mark here. Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

Solid professional customer and service as usual customer service was excellent. I have been coming to the dealership for at least 10 years More

by MKIMMEL1
Recommend Dealer
Yes
Employees Worked With
John
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Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

I drove down from Santa Barbara and was immediately set up for annual service and inspection. Everything smoothly and quickly! Amazing service overall. More

by GEDWARDB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service 5 stars
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Nov 26, 2025 -

Volkswagen Thousand Oaks responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

John Garcia always takes care of my families cars. Thoughtful and honest, I value his opinion. Thank you. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service : John Garcia
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Nov 26, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing your thoughts about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 25, 2025

The service center addressed all my concerns in one day. Victor, th service advisor was really helpful in explaining the service process and very quick and effective in communicating with me. More

by Mohammad Karami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2025 -

Volkswagen Thousand Oaks responded

Thanks for sharing about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com

November 24, 2025

Victor in particular, he is the best! He helped me with my car and making sure I was absolutely taken care of. More

by SILANOGINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Volkswagen Thousand Oaks responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

November 22, 2025

Grossly overpriced labor rates. Estimate for preventative maintenance suggested was ridiculous. After many years with this dealership I'll be looking elsewhere. Definitely not the s More

by Bbarnett913
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 24, 2025 -

Volkswagen Thousand Oaks responded

Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the team, Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

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