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Volkswagen Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
233 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3550 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 233 reviews

December 03, 2025

Went in bc the brakes ok my brand new Volkswagen Taos are squeaking. They said the brakes looked good, but they are still squeaking. But apparently 'noises are not covered' under warranty. More

by B_PHENIX
Recommend Dealer
No
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Dec 07, 2025 -

Volkswagen Thousand Oaks responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com

December 02, 2025

Todd was great working with us to find the right car for what we were looking for and he found it! More

by LUNDQUIST.SCOTT
Recommend Dealer
Yes
Employees Worked With
Todd
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Dec 03, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

December 02, 2025

Was extremely happy with their professionalism went out of their way to help with the situation would bring my vehicle back there to have it repaired More

by JOHNNYZACCARO
Recommend Dealer
Yes
Employees Worked With
His name is John. Garcia, I believe.
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Dec 02, 2025 -

Volkswagen Thousand Oaks responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

December 01, 2025

Excellent service throughout the entire buying process. Thank you! I'll gladly recommend your dealership to anyone looking for a new vehicle. More

by SCHOETTLIN
Recommend Dealer
Yes
Employees Worked With
Beau, Danny and Vahe.
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Dec 02, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

December 01, 2025

Customer service was amazing kept me informed and got me the car I wanted that day. More

by CABANA4880
Recommend Dealer
Yes
Employees Worked With
Mohammed
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Dec 01, 2025 -

Volkswagen Thousand Oaks responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen Thousand Oaks! Roger Chammas General Manager rchammas@browningautogroup.com

November 29, 2025

Courteous, professional, friendly. I had a very unexpected, expensive repair due to damage. Victor's friendly service and text messages with status updates made it easier to handle. More

by MELOZZO
Recommend Dealer
Yes
Employees Worked With
Victor
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Nov 29, 2025 -

Volkswagen Thousand Oaks responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roger Chammas General Manager rchammas@browningautogroup.com

November 29, 2025

This is a great dealer and everyone there is very kind and professional. Beau there was one of those people More

by ALEXLUX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Volkswagen Thousand Oaks responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Roger Chammas General Manager rchammas@browningautogroup.com

November 29, 2025

Frank was outstanding! Made the process so seamless. Thanks so much for your help Frank! More

by SCHMOOKIE_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank in service
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Nov 29, 2025 -

Volkswagen Thousand Oaks responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com

November 27, 2025

Everyone in service and parts department are always very courteous, professional and accommodating. It’s always a pleasurable experience to come in to the Volkswagen Dealership in Thousand Oaks. More

by GUYSESMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garcia
Print
Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com

November 26, 2025

They tried to sell me rear brake rotors for a Taos with only 20k miles. More

by RICHARD.DUFF
Recommend Dealer
No
Print
Nov 27, 2025 -

Volkswagen Thousand Oaks responded

Richard, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to ensure that all our customers leave happy, and it's disappointing to learn we missed the mark here. Roger Chammas General Manager rchammas@browningautogroup.com

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