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Volkswagen Thousand Oaks
Thousand Oaks, CA
72 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 72 reviews
November 11, 2025
Great customer service! Everyone I encountered who worked at the dealership, said hello and made eye contact! I received great customer service! Everyone I encountered who worked at the dealership, said hello and made eye contact! I received great customer service! More
by Jacoby1963
Verified CustomerEmployees Worked With
Victor
November 10, 2025
Victor was very helpful, positive and thorough. He was excellent at answering my questions and getting my vehicle back to me in a timely manner. He was excellent at answering my questions and getting my vehicle back to me in a timely manner. More
by HEATHERLMCDANIEL
Employees Worked With
Victor
November 10, 2025
I pass a local dealership five miles away on my way to VW of Thousand Oaks. The service there is professional, the service writers explain the needed work, along with any other items that may need attention of Thousand Oaks. The service there is professional, the service writers explain the needed work, along with any other items that may need attention in the future. The outcome of the service are satisfactory, In fact, I asked them to take a look at a repair my local dealer made which appeared to be incorrectly completed. More
by CJWTRSPRTS
Employees Worked With
Victor, and previously Frank in service
November 10, 2025
Beau was our salesman. He was excellent!!!!!!!very down to earth, but very professional with a lot of wisdom on the Volkswagen….. Beau made this experience very easy for m He was excellent!!!!!!!very down to earth, but very professional with a lot of wisdom on the Volkswagen….. Beau made this experience very easy for me. Thank you, Thousand Oaks Volkswagen for a beautiful vehicle. More
by ritathetripper
Employees Worked With
November 09, 2025
Honest, helpful, quick and good service and work. I appreciate VW's efforts in maintaining my vehicle. The service writer and mechanics are very knowledgeable and helpful I appreciate VW's efforts in maintaining my vehicle. The service writer and mechanics are very knowledgeable and helpful More
by MORROWMOTORSPORTS87
Employees Worked With
Victor
January 25, 2023
Do not shop for car here! We were in process with our transaction and they sold the car to another buyer. Passive aggressive sales technique gave us the sense that we were on We were in process with our transaction and they sold the car to another buyer. Passive aggressive sales technique gave us the sense that we were on target to complete the purchase. We were told by the sales manager they sold the used car to another buyer in 87 minutes (start to finish) while we were making arrangements. Failure of integrity in the sales process. BTW, the car is still listed for sale (false advertising!) More
by Lisa O.
Employees Worked With
Hasaan Salameh
December 29, 2019
2019 Slams Brakes on While Driving Safety Alert! Faulty sensors in 2019 VW Tiguan SEL jams brakes without cause. Neftin refuses to provide service or refund when car goes rogue. Nine Safety Alert! Faulty sensors in 2019 VW Tiguan SEL jams brakes without cause. Neftin refuses to provide service or refund when car goes rogue. Nine days after purchasing our brand new 2019 Tiguan SEL, the Front Assist function began malfunctioning, unpredictably slamming on the brakes while we were driving. More than once this left us stranded in the middle of busy intersections. We immediately brought these issues to the attention of the dealership. The Service Manager’s response was particularly stunning: “Didn’t you Google this before you bought it?” He went on to say, “the vehicle is acting as designed…it is unfixable”. He explained that the Front Assist sensors are “seeing” the ground when we drive across a gutter or dip, such as exiting a parking lot and pulling onto the roadway. The car responds by jamming the brakes in the middle of traffic, and requires us to take the car out of drive and return it to drive before we can move forward. We are seriously concerned for our safety and the safety of others. Neftin refuses to return our calls. We are now dealing with the corporate office of VW, trying to get some help. We are also getting help from a VW dealership in the valley, whose service department was able to recreate this problem multiple times during a test drive. We are hopeful they will do the right thing. DO NOT BUY FROM NEFTIN. AND DO NOT BUY ANY VW WITH FRONT ASSIST. More
by bbaldwin
Employees Worked With
Mark,Bryan,Max
July 12, 2016
Friendly, helpful and no pressure experience! My husband and I came in to Neftin VW to find a New Beetle just shortly after moving to Thousand Oaks from Chicago. We were warmly greeted by Maz Roz My husband and I came in to Neftin VW to find a New Beetle just shortly after moving to Thousand Oaks from Chicago. We were warmly greeted by Maz Rozi who gave us great information and helped guide us through our first car buying experience. He was extremely knowledgable and gave us all possible options when looking at payment plans. We never felt any pressure at all and we really were treated like family. We even received tips and info about the area that we are now calling home from Max as well as John Swanson in the finance department. Everyone was extremely friendly and helpful and we couldn't be more pleased with the preformance, quality, and speed of our New Beetle. More
by Nicole&Jay
Employees Worked With
Max Rozi, John Swanson
May 10, 2015
unacceptable service could not get simple leak repaired. Leak was in radiator and also auxiliary water pump. On first appointment, radiator was not in stock. Had to be could not get simple leak repaired. Leak was in radiator and also auxiliary water pump. On first appointment, radiator was not in stock. Had to be special ordered. They required that I pay for the radiator first before they ordered it. On second appointment, the auxiliary pump was not in stock. They wanted to special order it, wanted me to pay for it first, and wanted me to come back for a third appointment. I refused. Too many delays. How does a dealer not have basic parts in stock? Car was never repaired.by this dealer. More
by GregSP200
Employees Worked With
Frank Olvera
