Volkswagen at Cool Springs

Purchased a new Taos and Alyssa our sales person was wonderful. She was professional and helpful throughout the entire process. wonderful. She was professional and helpful throughout the entire process. More

We have nothing but positive things to say about both the finance and sales teams here at Carlock VW. We were especially thrilled with Peter, the iD4 specialist who conveniently enough was available to work finance and sales teams here at Carlock VW. We were especially thrilled with Peter, the iD4 specialist who conveniently enough was available to work with us as we bought our very own iD4. Both he and the finance team were very patient, informative, and never pushy for a sale. We are officially a VW family and will be back at this Cool Springs location for many vehicles to come. More

VW of Cool Springs provides a wonderful atmosphere and team of knowledgeable, professional, and thorough sales people. I am thankful to Robert for his quick response, detailed knowledge, and personal expe team of knowledgeable, professional, and thorough sales people. I am thankful to Robert for his quick response, detailed knowledge, and personal expertise regarding the sale and purchase of an SUV that will be cherished by my family for years to come. I highly recommend this dealership and Robert specifically as he took the time to make the experience personable and enjoyable. Thank you to VW and the incredible team there! More

have been doing business with this dealership since 2012 & I'm now driving the 4th vehicle purchased from Cool Springs VW. In that time, I have seen a lot of employees come & go. I have had a few issues ove & I'm now driving the 4th vehicle purchased from Cool Springs VW. In that time, I have seen a lot of employees come & go. I have had a few issues over the years, but they always made things right. However, the group that is now running the service department is beyond unhelpful. Do better. More

BEWARE! When the lease was up I was told I had to finance through them to buy out the lease. Then was told I had to come do it in person. Came in and after t When the lease was up I was told I had to finance through them to buy out the lease. Then was told I had to come do it in person. Came in and after two hours signed all the docs reflecting a loan that was zero down. We were ready to walk out the door. Then the finance manager says "oops" I made a mistake. You are actually going to have to have $5000 down in order to get this payment. So we give them a check. Next day I set up Capitol One account and the figures are exactly what they were originally and that I signed for. NO mention or reflection of the $5000. It was simply gone. After MULTIPLE unanswered calls and texts the GM finally calls and tells me $2600 of that $5000 was for an extended warranty. NO ONE ASKED if I wanted to purchase a warranty! The remainder supposedly applied to loan (but not showing on account). 3 weeks later and they still won't refund the $2600, let alone the full $5000. They say the best they can do is apply it to the loan....LIKE THEY SAID IT WAS ALL ALONG. I feel cheated, scammed and humiliated. Definitely do not recommend doing business with this dealership. More

They only sent off-the-shelf emails and never responded to any of my questions. to any of my questions. More

I worked w/ Dylan,4 a seamless sale w/ S/H site unseen. Great experience. Great experience. More

Unprofessional service. Drove 43 miles to dealer. Scheduled service and loaner two weeks in advance as I work 12 hour shifts and do not have anyone to pick me up and can’t wait at the dealer for 4 to Scheduled service and loaner two weeks in advance as I work 12 hour shifts and do not have anyone to pick me up and can’t wait at the dealer for 4 to six hours. Get there “We’re sorry we don’t have a loaner for you, it got taken out of commission this morning “ Though they couldn’t call to tell me this before I drove 43 miles and had to be at work. Asked to speak to the manager said it would be 10 mins. Had to get up and ask again. Finally said he was sorry, give him 5 more mins. Said I had to leave in a few, he got busy doing something else, was not concerned what so ever when I walked out. Called back to speak with the main dealer manager. It’s been 3 hours and I’m still waiting. You have lost my business. Owner reply’s to my review. Said he would send me his information. Still waiting. More

8/2020 is when Volkswagen got my 2012 Passat TDI and I STILL HAVE YET TO GET IT BACK! The car is under warranty for the turbo charger. They continue to push the dates back still and do not have a confirme STILL HAVE YET TO GET IT BACK! The car is under warranty for the turbo charger. They continue to push the dates back still and do not have a confirmed time when I get the back. I’m only 23 years old and thought this was going to be a great car right out of college but I was wrong. Volkswagen is wrong for the service they have provided me and the damage they have done to me. More

Purchased tires from this dealership. At their first rotation, began to have tire pressure loss. The steering pulled to the right at first a little then a lot. The left side tire wore to smooth. The e rotation, began to have tire pressure loss. The steering pulled to the right at first a little then a lot. The left side tire wore to smooth. The earliest service online was 10 days in the future. Next, the chat box advised call service. Service representative listened then advised someone would return the call. STILL WAITING WITHOUT CONFIDENCE. This experience rates a negative star. More