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Volkswagen of Akron

Akron, OH

Overview
Reviews
Vehicles
4.7
136 Reviews
As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.
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447 W Exchange St

Akron, OH

44302

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Showing 136 reviews

July 01, 2026

I am very picky about my stuff and the people who work at the customer service desks are very nice to me about that. The customer service people go above and beyond to help me . More

by JOHNELOVE216
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
I am bad at remembering names
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June 29, 2026

Upon arriving back to the dealership to pick up my vehicle, I was told to just pick up my keys and pay. No explanation as to the work completed and I STILL had the same issues with my car after the a More

by Brian S
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
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June 10, 2026

Everyone was a pleasure to work with. Josh went above & beyond to make sure we had a great experience. More

by TLANZILATTI
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Heckel
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June 09, 2026

Incredibly easy and smooth. Trent did not push at all and just provided answers to my questions. More

by andrew19yt
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent
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June 06, 2026

To start,Tiguan aas scheduled to have ceramic coating applied. But we requested when the package was purchased that no Scotchguard would be applied in the interior. Whrn picking up the car had a little i More

by davidf486
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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June 05, 2026

Great customer service, timely and thorough as well as great communication from start to finish. More

by DIANADIGERONIMO1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony Ries, Ed Barrett, Earl, Brittany
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June 02, 2026

The process was very smooth and our sales person Josh was great. The car we bought is very good value for the money. More

by rogerchamplin
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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May 26, 2026

Best Dealer! ! Brittany and Emily are great and my car is always in good working order after every visit. More

by lisaleonard2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Britanny and Emily.
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May 24, 2026

Disappointed that car was not washed as promised. Service performed was as promised albeit a bit expensive. More

by hauskne
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
do not recall
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May 20, 2026

Volkswagen of Akron always fixes my car right the first time. It was a great experience in every way. More

by bstrandemo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brittany, Emily, Brian, John
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