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Volkswagen of Akron
Akron, OH
136 Reviews
As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 136 reviews
April 27, 2026
VW of Akron has always been a pleasure to work with. I have previously only done service with them but I had the please to work with Trent in purchasing a new vehicle. They were very honest and helpful I have previously only done service with them but I had the please to work with Trent in purchasing a new vehicle. They were very honest and helpful in purchasing the vehicle. Would highly recommend going through them when looking for a new car! More
by TYLERLENNOX
Verified CustomerEmployees Worked With
Trent Doerfler
April 18, 2026
This place is awesome and absolute pleasure to work with. They diagnosed my car, fixed it promptly and had it back to me with no issues. The whole entire team was awesome from the advisors to the technician. They diagnosed my car, fixed it promptly and had it back to me with no issues. The whole entire team was awesome from the advisors to the technician. More
by alfonsovason
Employees Worked With
Emily, Brian,
April 15, 2026
The perfect car buying experience! They went out of their way to find the exact specs I wanted and financing was quick and easy. They went out of their way to find the exact specs I wanted and financing was quick and easy. More
by bstrandemo
Employees Worked With
Trent, Aundre, Jeremy
April 13, 2026
Trenton was an excellent sales rep! We enjoyed interacting with Jeremy too! Very ethical. All staff were kind and attentive. I am enjoying reading the book Foresight 20/20. Thanks so We enjoyed interacting with Jeremy too! Very ethical. All staff were kind and attentive. I am enjoying reading the book Foresight 20/20. Thanks so much for the book! Great insight. More
by Chris
Employees Worked With
Trenton, Aundre, Jeremy
April 08, 2026
The Staff Member that greets you at the service desk is totally awesome! She ALWAYS greets me with a smile and sets the tone for my time while waiting in the service area. totally awesome! She ALWAYS greets me with a smile and sets the tone for my time while waiting in the service area. More
by SMITHTAPIA815
Employees Worked With
The Receptionist
April 04, 2026
When Brittany started the conversation with, “you’re just over your warranty so this isn’t going to be covered…” it makes you immediately frustrated and disappointed. She did provide another garage to take t over your warranty so this isn’t going to be covered…” it makes you immediately frustrated and disappointed. She did provide another garage to take the car to which was nice, but overall it felt like it was a good way to make me frustrated and sad that coming in for an oil change turned into $4200 estimate. I’m unfortunately going to have to use this dealership or the one in Streetsboro at some point so I’m pessimistic about future experiences. I’m positive that I’ll end up with large bills each time I go. More
by ianni.michael
Employees Worked With
Brittany, Michael (sales) and Brian (service)
