I have just purchased a 2012 VW Golf with only 34k miles on it, and everyone that I encountered made sure that it was a pleasant experience for me and that all of my questions were answered. Over the years I have purchased or leased many cars, both new and used, and this purchase has my silver medal for getting a great car at a fair price and have a lot of fun along the way! In case you're wondering, my gold medal experience was buying a new 1992 BMW M5 from Eric Eisenhart, who is still across the street at BMW of Akron. Of particular help with my current purchase was Tom Hoza- just outstanding!
The other members of the team, Josh Gibitz, Aaron Heinlein, and David Mitchell were great, too.
I also want to mention that I have bought VW parts here for many years, and Ryan Hearty also does an outstanding job. My thanks to you all!