I live in Pittsburgh PA. I have been looking for a Jetta for a few months now, so I decided to take a trip to Akron to test drive a 2013 Jetta GLI – 6 speed manual. During the drive all seemed fine. The staff at your facility mentioned that the car is in great shape and has been through a rigorous pre-sale inspection before the car can be sold. So, with the reassurance from your staff I decided to purchase the car (11/25/20).
While finalizing the paperwork I asked the financial advisor where the 2nd key to the car was. He mentioned that they have several garages/locations and that he would try to locate it and send it to me in the mail. A few days went by and I never heard back so, I called and they could not find the 2nd key. I asked him what the next steps would be to get a new one sent to me and he mentioned that he could get one, but it would be at cost to me - cost = $135.00 + programming.
Three days later (11/28/20) the clutch went in the Jetta. I was driving along a highway and went to shift the car it started slipping and then the clutch pedal went to the floor. I had the clutch repaired at the local VW dealer for $1950. The VW dealer here in Pittsburgh mentioned this should have been caught by the pre-sale inspection. I understand this is a wearable part but it was not identified during the pre-inspection. I called AJ B. he mentioned this was not covered by the 30 day dealer warranty that provided with the car. This is hard to believe as I only owned the car at this point for 3 days.
A week later, I was driving the car to work and noticed that the car was getting louder as I drove. When I got to work, I noticed that the rear muffler of the car was hanging down. After further inspection I found a “COAT HANGER” trying to hold up the back of the exhaust system with a significant section rotted away. I have attached the pictures.
Certainly, you can imagine my disappointment and concern with this car. I feel like a bought a lemon. Did it go through your pre-sale inspection? Is this car safe for my family to drive?
If the clutch would have gone 6 months from now, I can understand that, but the COAT HANGER? How do you explain this? How does that pass the Volkswagen of Akron’s pre-sale inspection? Wonder what a Pennsylvania inspection is going to find?
I recently had a conversation and several email exchanges regarding my issues with Rob Franks. He mentioned he didn’t think the muffler was like this when the car was sold and that it was not in the pre-sale inspection video. As you can see from the attached photos the muffler has been in this condition for a long time.
Rob also mentioned that he would cover the key and programming. The local dealer reached out to Rob on 1/7/21 via email and Rob mentioned he would overnight a check. The local dealership (Three Rivers Volkswagen) has still not received the check. It was supposed to be there no later than 1/9/21.
I have now left 3 voicemail and sent several emails to Rob over the past 2 week and I have not heard back from him.
I have also left 3 voicemails for the General manager and sent several emails to the owner and President. I have heard nothing back.
Buyer BEWARE here!