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Volkswagen of Akron

Akron, OH

3.1
325 Reviews

447 West Exchange Street

Akron, OH

44320

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325 Reviews of Volkswagen of Akron

July 20, 2024

Had a service light on my care and am still under warranty. The dealership claimed I cracked the oil pan and needed a new sensor and said that kind of damage is not under warranty but I could file an More

by Ekinsella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittney G. (Service Manager)/Emily (Service Rep)
August 02, 2023

We had work done on our 2018 Alltrack, the sunroof tubes with kinked during the manufacturing process. We understand that this is not uncommon. We waited a very long time for the parts, not the dealer iss More

by BrotherSteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
May 21, 2023

05/20/2023 working hours on Saturdays is 9 am - 2 pm. 9:30 am Dealership still closed?!? More

by slaven
Service Communication
Recommend Dealer
No
Employees Worked With
The place is closed no people
March 15, 2023

I purchased replacement wiper blades online form this dealer through "VW Parts Mart.com". The blades I received did not in any way fit my car, despite my providing a detailed description and VIN for the More

by vickigene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Kingsbury
February 08, 2023

VW of Akron is highly recommended my wife and me; this is truly a five star dealership. You definitely need to visit them when looking for a vehicle. The whole car exploration and buying process is stress f More

by VW Of Akron - Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ammar
November 13, 2022

I went to VW in Akron. I had a Great Experience in picking out a SUV!!! Earl was So Very Helpful and Courteous!! Earl was there to answer Any and All Questions to help mak More

by cheriemichael10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl and AJ
October 21, 2022

Almost destroyed engine on my TDI but not reconnecting a hose and causing an oil leak. Then wanted to charge me to fix it. Also quoted me ridiculously high price of 900 dollars to replace tie rod ends. I to More

by jnull44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Czap
October 20, 2022

Went in for service, came out with a new car! They made it that easy! My salesman Ryan was friendly and knowledgeable. Sales manager Matt went above and beyond to make the deal. I’ll be back next More

by luannemiller1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Manager Matt, salesperson Ryan
August 15, 2022

We got a great car and Amar made the process easy. We are extremely happy with the quality of the car and their professionalism. Thank you! More

by malu.alenquer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Husein and AJ
July 20, 2022

I had an awesome experience with sales! But just shortly Into my purchase I started having trouble with low oil (common vw problem come to find out) took it to them several times and they More

by Csmith52681
Recommend Dealer
No
Employees Worked With
Darnel
1
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