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Volkswagen of Crystal Lake - Service Center

Crystal Lake, IL

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54 Reviews

54 Reviews of Volkswagen of Crystal Lake - Service Center

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August 14, 2021

I was able to depend on an accurate assessment thru the diagnostic testing that Dealers have. More

by Barb I
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Awe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mustari, C.K. Thakkar
May 13, 2021

We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only o More

by Bella
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

This place is just outstanding every time I come in they treat me like family. The sales and service is the best in crystal lake!! More

by mikecampbell
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Awe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Schuring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Ruscitti-Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mustari, Nick Faciano, C.K. Thakkar
Mar 31, 2021 -

Volkswagen of Crystal Lake responded

Thank you so much Mike! We always enjoy seeing you!

November 19, 2019

LEFT WITH NO RESOLUTION - BAD REPAIR - AWFUL SERVICE Service performed an incomplete timing chain/tentioner repair on my 2011 Tiguan. This repair was paid for in full by myself, even though it was a manu More

by never VW again
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dan Brzozowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Shapiro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C.K. Thakkar
Nov 22, 2019 -

Volkswagen of Crystal Lake responded

Antoine, we have gone over and above to assist you with your bill, you even acknowledged that in one of your emails to Dan. As of your last service with us (almost a year ago) your 2011 Tiguan had over 135,600 miles. Unfortunately, as vehicle mileage gets higher, there are things that go wrong. Driving habits and past services outside of our shop could certainly have something to do with it. We're sorry that you had issues with another service shop, this is why we always recommend your vehicle be brought to a shop with Certified VW technicians.

August 02, 2019

Lock Nut Tool for Flat Tire My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and ask More

by jetgirl
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Brzozowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2019

Very personable and knowledgeable Treated like family right from the start! Very friendly, knowledgeable employees. They take their time to answer all your questions, and make you feel More

by Lisa Mustari
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank Mustari
March 13, 2019

Rust repaired! Great customer service! We worked with Alan Shapiro on the warranty coverage for our rust repair, and he was very gracious in working with us even with us living at such a fa More

by Happy Customer :) Rachel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2019

Always VIP service My favorite dealership. Alan in service always rolls out VIP service, offering the perfect balance of expertise, customer service and cost of service. More

by CC2013
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C.K. Thakkar, Laura Waclaw
March 09, 2019

Service Alan is very helpful and knowledgeable. They have good pricing and very helpful. Easy to set appointment and nice having a Saturday available.it is ni More

by Tim 1975
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2019

Excellent & Over The Top Service! Went above and beyond for my annual oil change and let me know about helpful hints! Would send others to Allan & CL Volkswagen!!! Allan is friendly, More

by KDMURPHY393
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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