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Volkswagen of Downtown Chicago
Chicago, IL
3,237 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,237 reviews
October 15, 2020
I was very impressed with the entire dealership, but my salesman, Christopher Smith , was most helpful and very accommodating as he helped me to understand all of my options and choices. salesman, Christopher Smith , was most helpful and very accommodating as he helped me to understand all of my options and choices. More
by dovettam
Employees Worked With
October 15, 2020
Appreciate the communication, and service especially during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you More
by ALCARAZ_CECILIA
Verified CustomerEmployees Worked With
Adam Khamsot
October 14, 2020
I have not dealt with as friendly or capable a car dealership in the last few decades! These guys took their time, knew their stuff, and got me out of there with a great new car in half the usual tim dealership in the last few decades! These guys took their time, knew their stuff, and got me out of there with a great new car in half the usual time! More
by mick
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
October 14, 2020
Chris was very patient, attentive and extremely helpful without any of the pushy salesperson attributes that can turn a client off. I would definitely refer anyone I know in the Chicago market to him witho without any of the pushy salesperson attributes that can turn a client off. I would definitely refer anyone I know in the Chicago market to him without hesitation! More
by Mike K.
October 14, 2020
Chris is great! This was my first ever experience with a dealership and he made me feel very comfortable, he was considerate, helpful, consistent and always kept me updated throughout the entire process. He dealership and he made me feel very comfortable, he was considerate, helpful, consistent and always kept me updated throughout the entire process. He also offered to add features I wanted to the vehicle I was interested in. 5 stars!!! More
by keziahpegues
Employees Worked With
October 14, 2020
I brought my 2015 Passat in for service. Adam did a great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up t great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up the good work. More
by BillyP
Employees Worked With
Bill Dolan, Adam Khamsot
October 14, 2020
The service department at VW is always extremely knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about a knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about any concerns with my vehicle. More
by DARIENALEXANDRA
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
October 13, 2020
He is very knowledgeable on the car;gave me lots of time He is very knowledgeable on the car;gave me lots of time did not rush me we had a good test drive. I wouldn’t recommend him highly. He is very knowledgeable on the car;gave me lots of time did not rush me we had a good test drive. I wouldn’t recommend him highly. More
by msbeskin
Employees Worked With
Bill Prince
October 13, 2020
Bill is an excellent part of their sales staff. I have bought two vehicles from him in the past couple years and I have also referred a friend of mine to buy a vehicle there as well. Bill goes above and b bought two vehicles from him in the past couple years and I have also referred a friend of mine to buy a vehicle there as well. Bill goes above and beyond the regular sale and as always available to answer my questions no matter how trivial. Thank you for a wonderful car buying experience! More
by hdmchicago
October 13, 2020
They do a good job and are right in downtown Chicago. Pricing is pretty competitive but always check their website for service deals. Service team is helpful recommending service that needs to happen ver Pricing is pretty competitive but always check their website for service deals. Service team is helpful recommending service that needs to happen versus what can wait until next time. More
by Steve G
Employees Worked With
