Volkswagen of Downtown Chicago

James was very knowledgeable and helpful when I came in to trade in my lease. He was very open to hearing my opinion on things and did his best to give me suggestions based on the things I told him I liked to trade in my lease. He was very open to hearing my opinion on things and did his best to give me suggestions based on the things I told him I liked and disliked. I didn’t feel like I was being pressured into buying something that I didn’t like or couldn’t afford. He’s was very patient with me when I wanted to see different options, and although I did spend most of my day there he did not make it feel like your typical long day at the dealership, if anything he did his best to try to get everything wrapped up quickly. Would definitely work with him again. More

The service was great and the man working the front desk explained everything to me. explained everything to me. More

Very disappointing and unprofessional experience with the sales team at Volkswagen of Downtown Chicago. I made an appointment several days in advance to look at a pre-owned vehicle. When I arrived, the vehi sales team at Volkswagen of Downtown Chicago. I made an appointment several days in advance to look at a pre-owned vehicle. When I arrived, the vehicle wasn’t ready and hadn’t even been washed. Having worked at dealerships myself, I understand that when a salesperson is motivated to make a sale and provide a good customer experience, the vehicle should be ready, clean, and fueled before the customer arrives. Instead, we waited more than 20 minutes before the vehicle finally showed up. Once we inspected the vehicle, we liked what we saw and specifically brought up that we were interested because it was advertised as a Certified Pre-Owned vehicle. Luis Torres immediately told us that it was not CPO. I pulled up the dealership’s listings on two or three different websites, all advertising the vehicle with a 2-year/24,000-mile limited warranty. His response was simply that it was a mistake on their end. At that point, I decided to shake his hand and leave. A sales manager approached us and tried to understand what had gone wrong. The best they could offer was a 12-month/12,000-mile warranty. We decided to stay and see if we could make the numbers work, test-drive the vehicle, and potentially move forward. Up to that point, things were going reasonably well. However, before the deal was even finalized or signed, Luis Torres asked me to leave him a good rating on DealerRater and Google. This felt extremely premature and uncomfortable considering the experience up to that point. It seemed more important to him to secure a positive review than to actually complete the transaction and ensure we were satisfied customers. We eventually reached the point where we were waiting to go into finance. Nearly 30 minutes later, the salesperson returned and told us that while the vehicle was being washed, it had suddenly thrown a check-engine light. I was told that a service technician would inspect it first thing the following day and that I would be kept updated. Unfortunately, the communication afterward was just as disappointing. Throughout Saturday, Luis Torres was extremely difficult to get information from. I had to repeatedly text and call just to try to get basic updates. It felt like I was having to chase the dealership for answers rather than the salesperson proactively communicating with a customer who was in the middle of purchasing a vehicle. Eventually, Luis left my last message on read and stopped communicating altogether. Overall, this was a terrible customer experience. If I could leave a lower rating, I would. What concerns me most is the fact that the vehicle was advertised across multiple websites as Certified Pre-Owned with a 2-year/24,000-mile limited warranty, only for us to arrive and be told that was a mistake. That raises serious concerns about the accuracy of the dealership’s online listings and whether other vehicles advertised by the Murgado Automotive Group may have similar discrepancies. There were multiple opportunities throughout this process for the dealership to make things right, communicate professionally, and earn my business. Unfortunately, they failed at each step. I would strongly recommend customers carefully verify the advertised CPO status, warranty, and other vehicle details before making the trip to this dealership. More

Bought a used car from this dealership. Completely positive experience, including shipping of my car and progress of the deal. My salesperson, Celia Mijangos gave superb feedback on the Completely positive experience, including shipping of my car and progress of the deal. My salesperson, Celia Mijangos gave superb feedback on the deal and was always available. I give her FIVE STARS. More

Volkswagen of Downtown Chicago Nice people like home good coffee excellent service we buy again coffee excellent service we buy again More

Many thanks to Mohammed Habibi (Sales Executive) for his patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for Mohammed’s expertise and patience throughout the process. He was thorough, knowledgeable, and took the time to help me understand both the process and the logistics, all while minimizing the inherent overwhelm that comes with buying a car. I truly appreciate his guidance and support and would highly recommend him to anyone looking for a knowledgeable and patient car-buying experience. I also want to acknowledge Mario Gentry, Sales Manager, for his collaboration and kindness while finalizing my purchase. And thank you to Marcus in the Finance Department for being so friendly and helpful while completing all the required documents quickly and efficiently. I also have to give a special shout-out to Luis Tinoco, my Service Advisor at Volkswagen of Downtown Chicago. I’ve had a VW for the past 13 years, and Luis has ALWAYS provided exceptional service. His knowledge, responsiveness, and commitment to taking care of his customers have made such a lasting impression. He is honestly a big part of the reason I didn’t spend time looking at other makes when it came time to purchase my new car. When you have someone you trust to take care of you after the sale, it makes staying with the brand an easy decision. Luis is the best!! I truly appreciate everyone who helped make what can be an overwhelming process a positive experience. Thank you all! More

My Wife and I have leased many VW’s at this dealership for a long time and have always driven off with a smile on our faces. Both Mike and Johnathan always remember us and treat us very well. I highly rec for a long time and have always driven off with a smile on our faces. Both Mike and Johnathan always remember us and treat us very well. I highly recommend this dealership to anyone looking for a great experience when it comes to car shopping. More

The car purchase was paid off in full with a single check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was mad check...... This Sales Manager called my personal cell phone and threatened me. I also want to note that picking up the car on this day was made extremely difficult because a family member of mine had a serious stroke that morning. MARIO was notified of this and did acknowledge it. IT DID NOT CHANGE HIS BEHAVIOR. I have written proof of terms of sale and an agreement for payment in full on a specified date. When asked if the date was acceptable to them, the response I got was "perfect". That is not just "acceptable" that is "perfect". About 1 hour later I received a call from an irate sales manager known as Mario Gentry. He said that he did not like the agreed upon date anymore and he was refusing to honor it. BAD BUSINESS! He then proceeded to say "you are going to get me that check tomorrow or else". I asked him "or else what?" and he proceeded to explain to me that he was going to send men to my home to collect the money from me by whatever means. THAT IS A THREAT. Aside from Marios egregious behavior on the phone which i did not amuse, the entire sales process was terrible at the downtown location. The car I bought was never washed. I showed up at 10am and at 6:45pm I drove away from the dealership. I have multiple texts saying the car needed to get washed, but clearly they refused. I am blown away by the lack of professionalism all around at this dealership. I highly suggest upper management contacts me because if you don't, you clearly do not care about the safety, well being, or experience of your customers. Oh and I expect a hand written apology from Mario. Something detailed. I also can't imagine how you could ever continue to employ someone like Mario at any Volkswagen or related enterprise. Looking forward to a response to this. More

Great service! ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolv ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolved. Rep had such a welcoming attitude from the moment I arrived. I knew I was in great hands. Two thumbs up!! More

Great team and super strong customer service! It was great to feel taken care of and that we weren’t being pressured into anything. Nice clean space too! Mohammed was great in getting us the best It was great to feel taken care of and that we weren’t being pressured into anything. Nice clean space too! Mohammed was great in getting us the best deal and giving us the realities so that we wouldn’t be blindsided and ultimately we left with a great car at an incredible price. I’m so happy with it! More