Volkswagen of Downtown Chicago

great mechanical service. Car returned Dirty The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned unwashed and the inside left dirty. this had never occurred previously, More

John provides the most excellent experience in finding my dream car. He was knowledgeable of the GTI and had answers to my questions. This was my first buying experience and he ensured it went to perfection! dream car. He was knowledgeable of the GTI and had answers to my questions. This was my first buying experience and he ensured it went to perfection! More

Quick service I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always do all my sales and service at Volkswagen downtown. More

Car issue and resolution I bought a Tiguan 2010 and the car had a problem sometime after I bought it. Although at first, I had some issues I got help from the service Director I bought a Tiguan 2010 and the car had a problem sometime after I bought it. Although at first, I had some issues I got help from the service Director Bill Dolan and he has been dealing with this problem efficiently and with lots of courtesy. I thank the service department for the assistance and with my humble opinion, I recommend taking your car to Volkswagen downtown Chicago where it will be in good hands. I expect this issue to be over soon with the best solution we can work out. More

I always have a good experience when I bring my car in for service! Adam takes great care of us & is a very nice person!! for service! Adam takes great care of us & is a very nice person!! More

Great service! Very helpful pick up and drop off service for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. More

Stress Free. The experience was not like any other. I really enjoyed being at that Dealership. Nick was a pleasure being with. Mr. Freeman should train other employees.His customer service skills are e I really enjoyed being at that Dealership. Nick was a pleasure being with. Mr. Freeman should train other employees.His customer service skills are excellent.Rarely do you find a salesman that makes you as comfortable as he did. More

Transparent and quick help the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important w the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important was, that I got a rental car, because I had to pick up my daughter later that day. there was no discussio about that possibility and i was very grateful for that. the help was with full understanding of my situation. More

Worst customer service I’ve seen. I called for info on a 2011 Jetta and spoke with Ruben. He then directed me to Ian. I spoke to Ian and mentioned i was interested in the specific car. Current price was $12 2011 Jetta and spoke with Ruben. He then directed me to Ian. I spoke to Ian and mentioned i was interested in the specific car. Current price was $12,000, it was rated “Overpriced” on CarGurus. I mentioned how i was from Texas and, with shipping costs, I was comfortable with $11,200. He then proceeded to tell me, in a snobby attitude, how he couldn’t cater to out of town guests and shipping costs. Very rude and not a polite conversation at all but nonetheless, my offer was $11,200 and he said he would get back to me. 4 hours later I call him back where he states that they were firm on the $12,000 price tag. He seemed to have had no intentions of getting back to me and I’m not even sure if he relayed the offer to his manager like he claimed that he would. I stated that I would be willing to do $12,000, full price, that I already had shipping lined up with an external company, but I would like a video sent to me first if possible. He claimed that he would have someone call me with a video in 10-15 minutes. Guess what... no call. 2 days later I see the price then drop to $11,500. Fortunately for myself I didn’t waste anymore time with Ian of VW Downtown Chicago. I found a much better transaction elsewhere where I was provided a live FaceTime video, the seller was very polite, and, if anything, I was given an abundance of information on the car that I never even had to request. Ian definitely lost my business here. It may only be a $500 loss for the dealership and being from Texas, it may not matter to them whatsoever, but maybe it will help others option for another dealership in the area where good and friendly service is valued. When you have a buyer offering full asking price and you ignore them... that’s ridiculous. More