Volkswagen of Downtown Chicago

Very Satisfied Thank you to everyone at Fletcher Jones for making sure my vehicle was repaired in the same day. Thank you to Robert for giving constant updates on wh Thank you to everyone at Fletcher Jones for making sure my vehicle was repaired in the same day. Thank you to Robert for giving constant updates on when my vehicle would be done. More

excellent reprogramming of key Everyone was courteous, professional and nice. It was nice to have wifi in the waiting room. The service took less time than estimated. Good experi Everyone was courteous, professional and nice. It was nice to have wifi in the waiting room. The service took less time than estimated. Good experience overall. More

Top notch service and customer relations Full check up on the car, full detail .. Excellent work. Friendly, and helpful staff. Informed me of recall situation. The shuttle drivers got me to m Full check up on the car, full detail .. Excellent work. Friendly, and helpful staff. Informed me of recall situation. The shuttle drivers got me to my apartment and back quickly and safely and were pleasant. More

Excellent Service Brought my CC in for it's first routine maintenance. We had some body work to be done as well and Heberto got us a quote, which we approved, and got h Brought my CC in for it's first routine maintenance. We had some body work to be done as well and Heberto got us a quote, which we approved, and got he car over to the body shop after our service was complete. More

Tops in Customer Service Complete professionalism from drop off to pick up, They text you as soon as the work is done and clearly delineate as work done, as well as itemize Complete professionalism from drop off to pick up, They text you as soon as the work is done and clearly delineate as work done, as well as itemize the charges. More

Always there when I need them! Yesterday was a nightmare. A motorcyclist had blown past my front end and torn off the license plate. I brought the car in first thing the next morni Yesterday was a nightmare. A motorcyclist had blown past my front end and torn off the license plate. I brought the car in first thing the next morning (they made room for me) to fix that and to change the oil. I dropped off to a full room of busy service folks at 7:30AM. They had everything ready and finished for me, (including a new tire - one of my new tires had a nail that I didn't know about) by 1:30PM. Excellent service from Robert Negrete and Chad Holsinger. Not to mention Frank, who took the time out of his already booked calendar, to do the "fixing." Thank you, guys! More

Customer Service I am satisfied with the excellent customer service I received at FJ. I would definitely recommend this dealership to a friend in need of a new or used I am satisfied with the excellent customer service I received at FJ. I would definitely recommend this dealership to a friend in need of a new or used vehicle. More

Robert is a rock star! I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff a I am always very pleased with the service department at Fletcher Jones. Robert is detailed, professional and very courteous! All of the other staff are great too...all very helpful and friendly. More

Robert gives amazing customer service Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager... Gregarious and pleasant and made my visit painless. More

Professional Treatment Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointmen Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointment and the professional attention received by all employees. More