Volkswagen of Downtown Chicago

Timely Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and kn Dropped off my car around 8:00 am and got it back around noon, the time that I had requested. The service consultant was friendly, proficient, and knowledgeable. All concerns and questions were addressed properly. Highly satisfied. Thanks! More

Extremely efficient Fletcher Volkswagon despite being a very busy downtown Chicago location, was able to provide Timely service within 1 day. The manager was staying lat Fletcher Volkswagon despite being a very busy downtown Chicago location, was able to provide Timely service within 1 day. The manager was staying late that day (Jose Garcia) which made it possible to pick up the car the same evening. They were very thorough in the power steering repair. They shuttled me in the morning. More

Great!! Experts in their cars and know how to address concerns. Best customer service in their service department. I would purchase another vehicle at this d Experts in their cars and know how to address concerns. Best customer service in their service department. I would purchase another vehicle at this dealership. More

Excellent Service Department! The service department is always can do, helpful, friendly and efficient. Truly a pleasure to work with. Easy drop off and excellent communication t The service department is always can do, helpful, friendly and efficient. Truly a pleasure to work with. Easy drop off and excellent communication through text updates. Very impressed. More

Always a Smooth Ride I'm impressed by the level of service and efficiency I get at FJV. The people and the back-end systems work together perfectly to make getting service I'm impressed by the level of service and efficiency I get at FJV. The people and the back-end systems work together perfectly to make getting service here easy. Robert in service was entirely helpful and friendly, even at 6:30 in the morning. Nice to feel like your car's in good hands. More

very professional knowledgeable everything met expectations. Service work was clearly described and there was no pressure to add additional services. Service writer was knowledgeab everything met expectations. Service work was clearly described and there was no pressure to add additional services. Service writer was knowledgeable and kept me up to date on progress of service. More

Always great service at Fletcher Jones! Kind and professional service staff. Clean, quality mechanic workmanship. Easy drop off-shuttle to /from work. No hassle pick up o at Fletcher Jones! Kind and professional service staff. Clean, quality mechanic workmanship. Easy drop off-shuttle to /from work. No hassle pick up of my car. What else do you want?! Thanks to all at Fletcher Jones for a pleasant experience with you. More

Fantastic Service on Every Level From the professionalism of my tech advisor, Adam, to both of my courtesy drivers, and even the valet guys - everyone was top notch. I recommend them From the professionalism of my tech advisor, Adam, to both of my courtesy drivers, and even the valet guys - everyone was top notch. I recommend them to anyone. More

Good and timely service The service and friendly people will always bring you back to experience this type of commitment from any business plus I like the coffee and pastries The service and friendly people will always bring you back to experience this type of commitment from any business plus I like the coffee and pastries as well More

Attentive customer service Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my car was ready at the time I was able to pick it up. More