Volkswagen of Downtown Chicago

Great overall visit Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained eve Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained everything is an easy to understand way. I enjoyed my visit. More

Excellent experience Great reservation process. Efficient and friendly support from service advisor Miguel Meza. Both the scheduled service and necessary front wheel repa Great reservation process. Efficient and friendly support from service advisor Miguel Meza. Both the scheduled service and necessary front wheel repair successfully completed. Before work started I received a thorough appraisal and cost estimate by email. Final bill came in a little under estimate and I was able to pay online before picking up the vehicle. More

Always Deliver More Than Asked Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car that was done in error by a previous tech when the dealership was Fletcher Jones VW and Bill made every effort to have the issue corrected in a timely fashion. Thank you . More

I dont want to recommend this center I don't recommend this service center. I visited for fixing my car in this service center and Adam, receptionist. I waited his call for 2 hours after I don't recommend this service center. I visited for fixing my car in this service center and Adam, receptionist. I waited his call for 2 hours after leaving my car, but he did not give me call, so I back to the center. But, they did not start with fixing my car. At that time, he said that they need more time to fix it. And then, when they gave me my car, Adam disappeared without any explain for 1 hour. So, his colleague helped me. When he came back, he did not give me any explain. This is very terrible experience. I do not recommend to work with Adam. More

great John is a great salesman,he helped us to go through the process. Miguel helped me to schedule the service and he is also great John is a great salesman,he helped us to go through the process. Miguel helped me to schedule the service and he is also great More

New car sale that took some time but we came to an agreement Initially, I came in May to purchase a 2019 Golf R. Dealership offered a very low price for my trade-in and asked $3k over MSRP. Sold the car privatel Initially, I came in May to purchase a 2019 Golf R. Dealership offered a very low price for my trade-in and asked $3k over MSRP. Sold the car privately and 2 months later the dealership came down on the price of the car. Shouldn't have taken so long, especially with online pricing of competitors. More

Great customer service Everyone was easy and pleasant to work with. Great, friendly, attentive customer service. The visit was primarily for a 50000 mile check-up which was Everyone was easy and pleasant to work with. Great, friendly, attentive customer service. The visit was primarily for a 50000 mile check-up which was done thoroughly with good follow-up reports. More

Got the deal done on the exact car I wanted! Chris and team was very diligent and worked with me on getting the perfect vehicle. The dealership offered everything you need and had great customer Chris and team was very diligent and worked with me on getting the perfect vehicle. The dealership offered everything you need and had great customer service. Pricing can always be more competitive. More

Good service Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. More

A great experience We needed an additional daily driver vehicle for our household and they came through. A great selection and had one picked out in very little time, l We needed an additional daily driver vehicle for our household and they came through. A great selection and had one picked out in very little time, likely the best and fastest car purchasing experience we've had. If we ever have a need for another VW we'll certainly be back here! More