Volkswagen of Downtown Chicago

They went above and beyond Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly with Volkswagen so that our repairs were covered by the factory warranty. We appreciate it! More

All was smooth and easy Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot w Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot was very nice and professional. More

Great customer service. As soon as you walk in, there's a friendly face to greet you. It's a great experience from beginning to end. I will definitely be going back. As soon as you walk in, there's a friendly face to greet you. It's a great experience from beginning to end. I will definitely be going back. More

Outstanding service Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortabl Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortable while I was able to work on some things. More

Jose Garcia is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to deal with and stay in touch with customers More

Service Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. More

Friendly and Fair; A Bit slow on Saturday Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certifie Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certified used Tiguan to be bought would not start at test drive time; new battery and fuel filled. VW should upgrade its basic warranty coverage for certified used. More

Best service ever As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. More

These guys are the best hands down I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellen I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellent and the advisors and managers are super friendly and go out of there way to help you. Just a amazing experience More

Met all expectations Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return for service post warranty period. More