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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,654 Reviews
Call Service Center (312) 614-0196

1,654 Reviews of Volkswagen of Downtown Chicago - Service Center

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March 29, 2025

Nice people in Service Work was performed perfectly. I’m grateful All my questions were answered More

by jvdreyfuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Croft
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Mar 29, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 29, 2025

Luis was great- he was attentive to my needs and very knowledgeable. His expertise is top notch! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 28, 2025

Attention was just OK i’ve been there three times and really is ok . Very clean place✅ More

by MIJORKO_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Volkswagen of Downtown Chicago responded

We appreciate your feedback and your continued visits. If there's anything we can do to elevate your experience, we’d love the opportunity to make your next visit even better. Thank you for sharing your thoughts!

March 25, 2025

Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. More

by CROUCHJEREMIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

March 24, 2025

The dealership welcomes you inn and your service is done in an timely matter process. More

by Denise,jamel219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Volkswagen of Downtown Chicago responded

Thanks, Denise, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 22, 2025

Very good service-handled my accident when leaving very well!!! I highly recommend this dealership!!! Very loyal customer More

by HJFMD
Recommend Dealer
Yes
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

March 21, 2025

Very underwhelming a waste if time non-informative I over all did not like my experience at Volkswagen of downtown Chicago More

by undre.curington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. Thank you for your time!

March 21, 2025

My new 'certified' car has been in the service department more than I've driven it. Basically, problem after problem. More

by Troyabme
Recommend Dealer
No
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. Thank you for your time!

March 20, 2025

Great customer service very attentive to the client. Very helpful in explaining the process of the work being done More

by yayala0764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2025

Luis was great - clear communication and prompt responses. He also made sure to answer any questions I had. More

by shuntewrites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Cohen
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Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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