Volkswagen of Downtown Chicago - Service Center

Only thing I would change is the opportunity to get a loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied More

Heberto Delgado provided excellent service! I was even informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. More

The service appointment was easy to schedule Quick check The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was great More

your rep, Adam is always on point and truly helpful. I have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, apprec have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, appreciate always the car wash... More

Luis was great to work with while my car was being serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. More

Knowledgeable staff! They are transparent about any charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! More

Go see my boy Adam, he's the MVP VIP whenever you need anything handled. He's so quick and efficient. You won't be disappointed anything handled. He's so quick and efficient. You won't be disappointed More

The dealership is great. Why else would I go there? Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't complain since it is 10 years old and I have had almost no problems or repair expenses with it. I'll probably buy my next car at the dealership. More

Gerardo provided terrific explanations. Courtesy valet service was an appreciated convenience. I would have preferred more heads-up on the expected turn-around time. As it was, I didn't have anythi service was an appreciated convenience. I would have preferred more heads-up on the expected turn-around time. As it was, I didn't have anything planned, so no harm no foul. But I had vaguely expected getting my car back same day. My bad for not asking. But, again, it ended up being no problem. When my car was returned, the driver left the stick shift in neutral and did not apply the handbrake. I live on a flat street, but that could have been a problem. Overall a superb experience! More

Very good service ask for Adam he’s really professional, he knows what he’s doing. Costumer service good it’s not cheap but good work. he knows what he’s doing. Costumer service good it’s not cheap but good work. More