Volkswagen of Downtown Chicago - Service Center

Was a great experience. Cannot recommend enough. From booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! More

Miguel Meza was very helpful and personable- thanks for being organized and getting everything finished on time! He explained everything to the best of his ability. being organized and getting everything finished on time! He explained everything to the best of his ability. More

Going to the shop for car repairs after getting the dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of m dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of my VW Golf. I was helped by MICHAEL SZAFRANIEC, who was the consummate professional. I would certainly return here for future service appointments. Thank you to Mike and the rest of the team! More

My service rep,Miguel, explained the annual maintenance for my 15 yr old car.I was called & informed VW needed to order a part & I gave my ok to keep the vehicle. The ervice rep explained the necessary mai for my 15 yr old car.I was called & informed VW needed to order a part & I gave my ok to keep the vehicle. The ervice rep explained the necessary maintenance & quoted the $ amount.The next day I was called before noon to pick-up the car. OHHH does that engine PURRR now. thank you VW More

Always a pleasure. The service team always does their very best to be sure you are taken care of and satisfied. I have been coming here for 3 vehicles already, and am always happy with excellent customer very best to be sure you are taken care of and satisfied. I have been coming here for 3 vehicles already, and am always happy with excellent customer service. More

Excellent service, clear and understandable explanations, and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as poss and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as possible. More

Service took hours longer than reported. Said they would give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. More

Excellent customer service! This is the best dealership I have worked with. John Sheehy was my Sales Man/Upgrade Consultant and I would defiantly recommend to ask for him or make an appointment with him! have worked with. John Sheehy was my Sales Man/Upgrade Consultant and I would defiantly recommend to ask for him or make an appointment with him! More

Herberto is a great service advisor. I like dealing Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. More

I had this unusual problem with my car. Never happened in any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the issue was resolved under warranty. Again, Bill Donan was there when necessary and took the decision to meet the customer needs. Thank you to the team for the professionalism. More