Volkswagen of Downtown Chicago - Service Center

VW Service Adam and the team were able to get me in quickly, kept me updated during the repair and finished the work quickly. Great service and would definitely Adam and the team were able to get me in quickly, kept me updated during the repair and finished the work quickly. Great service and would definitely recommend. More

Service was performed in a timely fashion, and car was ready to pick up when I arrived. Only complaint was that my service rep was not available to provide paperwork when I arrived. A different service re ready to pick up when I arrived. Only complaint was that my service rep was not available to provide paperwork when I arrived. A different service rep ended up helping me. More

Maintenance and Engine Malfunction Repair The service center was quick to carry out investigation and conduct the necessary repairs and maintenance. They also arranged to deliver the car to m The service center was quick to carry out investigation and conduct the necessary repairs and maintenance. They also arranged to deliver the car to my residence on the day of service. I had the vehicle back by 4 p.m. the same day. More

Excellent service, I have another VW dealer near but travel further because this location puts me at ease. Recommendations on what additional services are needed and by when are given to keep my vehicle travel further because this location puts me at ease. Recommendations on what additional services are needed and by when are given to keep my vehicle running well. I don't feel over charged and they gave me a discount on my last visit. More

Fantastic service in a timely manner! Response time was immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! More

Great Service! I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking up the vehicle was quick and easy as well. More

Excellent service. Got exactly what I needed. They took the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. More

The service staff was very respectful and attentive. The provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prio provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prioritized. More

Professional Customer Care I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandem I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandemic. Volkswagen of Downtown Chicago has always been my dealer for VWs and Service since 2011 (formerly Fletcher VW). They are 100% customer oriented in all departments. More

I would never take my car anywhere else the whole team there is amazing from Adam to Jorgie to Vale to Bill to Jason, Miguel is great asset to the team and Herberto as well I love that guys mustache there is amazing from Adam to Jorgie to Vale to Bill to Jason, Miguel is great asset to the team and Herberto as well I love that guys mustache More