Volkswagen of Downtown Chicago - Service Center

Good experience Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. More

extremely professional and helpful. Went beyond expectation Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful face of the dealership. I would recommend Bill to anyone. Honesty is the number one concern for my wife and I and we have never been happier with an individual responsible for the repairs of our car. I only hope you appreciate him like we do. We will use your company again in the future for certain because of Bill. More

Didnt do much. these guys always say theybhave to REPLACE evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. More

Service was fine. I was disappointed to pick up my car and see it had not been driven through the car wash. I thought that was standard VW service. and see it had not been driven through the car wash. I thought that was standard VW service. More

Brought my 2019 tiguan to get the mirror looked at and fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I wo fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I would have to pay to get the correct mirror ordered. This is completely unacceptable. Herberto and I looked at the mirror before I ordered the part and I left the car with you guys for a few days. During that time you could have easily realized this buy looking at the service order and sending out to paint. This has now been a almost two week back and forth to the service dept and a waste of my time. I asked to speak with a manager and did not get a chance to speak with anyone. More

Miguel Meza and Bill Dolan went above and beyond to make sure my experience was great. Their communication and transparency about my car was fantastic. sure my experience was great. Their communication and transparency about my car was fantastic. More

always delivers! Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I b Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I bring my cars in, always cared for in a professional, competent manner. More

The customer service is 💯 . The reps explain all work that is done, recommends other service and I like that they let you know if you need it now or if you can wait. that is done, recommends other service and I like that they let you know if you need it now or if you can wait. More

Luis was a great Rep and offered me the best options for my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severi my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severity. Will certainly come back to VW Downtown and speak to Luis. More