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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,701 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,701 Reviews of Volkswagen of Downtown Chicago - Service Center
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July 20, 2020
That place is a mess I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and simple services like an oil change (10k milies service) take up to 3 hours. It's unacceptable. I will try another VW service center next time. More
by JOSEHBRAGA05
Verified Customer
July 17, 2020
great mechanical service. Car returned Dirty The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned unwashed and the inside left dirty. this had never occurred previously, More
by ELLENWERNER39
Employees Worked With
Nick Hernandez, Miguel Meza
July 10, 2020
Quick service I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always do all my sales and service at Volkswagen downtown. More
by CAROLINE.LINO15
Employees Worked With
July 09, 2020
Great service! Very helpful pick up and drop off service for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. More
by aknightjohnson
Employees Worked With
June 30, 2020
Transparent and quick help the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important w the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important was, that I got a rental car, because I had to pick up my daughter later that day. there was no discussio about that possibility and i was very grateful for that. the help was with full understanding of my situation. More
by PETRA.ROGGEL
Employees Worked With
June 25, 2020
They looks like they listen but is not they do oil change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? More
by velazjoseph
Employees Worked With
Adam Khamsot
June 24, 2020
5k mile service the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. More
by NFMP67
Employees Worked With
June 24, 2020
Well done efficient Service. Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership service department, so far as far as I am concerned, are exceptional. More
by leonpotts
