Volkswagen of Downtown Chicago - Service Center

Great communication and honest assessments. Called right away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. More

Yes the service was superb!!! My service advisor was very patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. More

Miguel took care of us Miguel was really kind and welcoming, he did not make me feel pressured at all or "oversell" me. As a young woman, I would feel safe working with him Miguel was really kind and welcoming, he did not make me feel pressured at all or "oversell" me. As a young woman, I would feel safe working with him again. More

I worked with Adam K. in the Service Department to address some issues that came up with our 2011 Touareg TDI that we purchased from VW of America after it received the EPA Approved Emissions Modifica address some issues that came up with our 2011 Touareg TDI that we purchased from VW of America after it received the EPA Approved Emissions Modification. He was knowledgeable and assured us it would all be taken care of without any issues. He arranged for a loaner car and kept us updated via helpful texts. I normally avoid dealer service centers at all costs and do my own work but VW of Downtown Chicago has fantastic service and fair prices that make it worth my while to just leave it to experts like Adam! More

Love these guys I've been going to VW of Downtown (formerly Fletcher Jones) for years - mainly because of the service. Adam K is great and I totally trust Val to take I've been going to VW of Downtown (formerly Fletcher Jones) for years - mainly because of the service. Adam K is great and I totally trust Val to take good care of my car. Thank you guys! More

Great service! I had some replacements to be done and they did it just right! I can feel the dynamics of the car much better. I am also very pleased how I was treate I had some replacements to be done and they did it just right! I can feel the dynamics of the car much better. I am also very pleased how I was treated. Very kind! I appreciate how Adam Khamsot received and treated me. More

Thank you for the excellent service . We were very happy that we could do the service immediately. Also the timings of picking up were good! that we could do the service immediately. Also the timings of picking up were good! More

Herberto was excellent. I took my car in for the 30K maintenance and he reviewed the recommended maintenance and the prices. The service was quick and they offered to order me an uber if I needed one! maintenance and he reviewed the recommended maintenance and the prices. The service was quick and they offered to order me an uber if I needed one! More

Its a excellent service , very fast and the problem was remove, the time in wait is some big, but the service its very well. Thanks remove, the time in wait is some big, but the service its very well. Thanks More

Service was excellent. Was surprised by extra charges (for extra oil despite a coupon offer) and $26.42 "pay shop charge" described as "disposal"-not included in package fees? (for extra oil despite a coupon offer) and $26.42 "pay shop charge" described as "disposal"-not included in package fees? More