Volkswagen of Downtown Chicago - Service Center

Recall My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. More

Excellent experience - painless Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in a freshly washed car in no time. More

Great & easy I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. More

Great Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experie Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experience was great and appreciated. More

very nice customer service luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. More

Outstanding Service - Not Going Elsewhere! This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expect This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expecting the worst. But this visit was quite different. I was assigned to Justin who handled the process seamlessly from beginning to end. He explained what was going to happen, in a clear, precise and polite manner. He guided me to the lounge area, answered all my questions and kept me informed of the status as I waited - mind you, he did this as there were hundreds of cars that day. I was shocked at how welcoming and kind everyone was and how Justin's customer service skills went above and beyond by explaining things to someone as car-illiterate as I am, as well as ensuring the other parts of my car were fine (and a car wash?!). Awesome job, Downtown VW! You've won over this customer! More

5k service Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that the Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that they fixed. Great experience More

1st class everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i eve everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i ever buy a honda it would from your dealer More

very good I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to s I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to seeing him next time. More

Adam was great I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know im I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know immediately when it was done More