Volkswagen of Downtown Chicago - Service Center

EPC light Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic an Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic and minor fixes to monitor or potentially address in the near future for optimal maintenance. More

Outstanding Service Department, Team and Manager! This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the best! He'll write up the work order ticket and review each and every item pointing out whats covered and not covered by warranty. Will send you text updates throughout the day letting you know the status of your vehicle. I even like that feature to prepay before pickup. Bill Dolan is the commander and chief of the VW service department. Great job all around and I just wanted to say thanks. More

Good service I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was not normal and did a full test and replaced my battery free of charge. They had issues finding my file and warranty information at first, but the finance manager who helped me with my purchase helped me find my information and was of huge help, even though he didn't need to be involved in the servicing. Once they straightened that out, they were able to service my car. It was a pretty long wait for a pretty straightforward issue, but I'm happy with the service they provided. More

Awesome service! Kept us updated through out the day. Provided a detailed report at the end of the service. Our car was ready right on time! Provided a detailed report at the end of the service. Our car was ready right on time! More

From the time I stepped inside of the dealership, I was provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solu provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solution to the unforeseen enigmas with my vehicle and offered empathy in this difficult time for me. I really appreciated being treated with care, as many places do not provide you with great service and great attitudes! Fletcher Jones Volkswagen provided phenomenal service and attitudes. To say the least, I am very pleased with my visits. More

Lillian was very outstanding and give me excellent customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership More

Great service! Efficient, friendly and courteous. They got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole pr got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole process simple and easy. More

This dealership is excellent. Very responsive and good with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. More

Great service! Luis was very helpful and let me know what I could do for further improve my vehicle but he was not pushy which I appreciated. I could do for further improve my vehicle but he was not pushy which I appreciated. More

VW of Downtown Chicago offer exceptional customer experience I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told ther I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told there where appointments that afternoon. Meetings concluded sooner than expected and called to see if earlier appointment time was available. Service was accommodating and advised me to come on in earlier! Again...pleasantly surprised. Intake process was professional and efficient advising me of what to expect and of a recall I'd yet to receive correspondence on. Both my 10K servicing and ECM upgrade were accomplished in less time that I'd been advised. Outstanding experience that has raised the bar! Thank you Heberto, et al!!! More