Volkswagen of Downtown Chicago - Service Center

super service well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , an well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , and the price was fair , and my car was clean , all in all , a great experience More

Excellent Service!! I highly recommend this Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! More

Warranty and recall I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) More

Great. Would definitely return Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other cus Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other customers for there Volkswagen repairs. More

Quality and Efficient Service I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then o I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then ordered me a Lyft to take me back home. He kept me updated and the car was returned washed inside and out and had the issue completely resolved. More

Very good. The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out f The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out forms. More

Awesome service! VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are very knowledgeable. More

Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More

Great service, great work. It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the futu It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the future. More

random calls to carnet The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the s The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the same issue. These guys did it(at least I do not see a problem for a week already). They also called me every day with updates and ETAs. Adam was very nice and professional. Overall great experience. More