Volkswagen of Downtown Chicago - Service Center

Great customer service Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you More

Amazing Service I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ More

Great service! Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership f Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership for service again. More

Highly recommend VW of Downtown Chicago Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. More

Excellent, responsive service. Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! More

Battery Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. More

great service Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff More

Outstanding Communication & Follow-Ups I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dro I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dropped off my GLI at the service department from the time I picked it up. More

Customer Service I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tel I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tell you upfront what you will be paying for prior to the service being performed. You should check online for discount coupons you can use on the services you need. I appreciate the transportation they provide to get me to work on time! More

Downtown VW They have online appointment creation. They text you the invoice and you can pay before heading over to get your car. They pay for a Lyft there and They have online appointment creation. They text you the invoice and you can pay before heading over to get your car. They pay for a Lyft there and back within a reasonable radius of the shop. Lounge with coffee machine - but it was broken the day I was there - even the employees couldn't get a coffee. Competent service advisors. Of course factory service doesn't come cheap. No loaner cars, generally, but I did get one when I brought it in for a major, multi-day repair last month. More