Volkswagen of Downtown Chicago - Service Center

Great experience Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advis Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advisor keeps me updated on every process of my repairs. Thank you. More

The value of communication and respect for the customer. This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and re This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and referred me to Adam Khamsot who handled the rest of the process in an orderly, timely, respectful, and courteous way. He notified me regarding the technicians review and diagnosis of the problem and respectfully allowed me to make the decisions about my car going forward. A previous experience (annual inspection) when insistently pressured by a service person to accept all work recommended at an exorbitant price, without evidence of any problem, left me with the impression that service people were expected by management to push replacements and repairs. It also left the impression that rather than give evidence of the need for the work, there was an assumption that a woman would not want to see the reason for the recommended work or just be anxious enough to go ahead with it. Adam was professional, instructive, and respectful. Thanks to Adam. More

light check / service Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was super helpful and efficient. I will be back! More

Awesome Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. More

minor headlamp adjustment related to a safety recall notice The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was wash The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was washed and given a courtesy "service assessment." More

Safety recall notice. Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his dil Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his diligence is an asset to the Vw Family. More

Great experience To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The wo To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The work was done within the time frame promised. More

Service was excellent Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of t Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of the maintenance.. More

service was excellent-Adam was very helpful My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost More

Good service I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but polite I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but politely pointed out pressing issues to be aware of. More