Volkswagen of Downtown Chicago - Service Center

Annual Service It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me More

In and Out We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown Chicago communicated well and had the car in and out quickly. More

Great service! I drove into the service and everything was great from the start! I was attended by michael and than Adam who helped me and went from there. Fast serv I drove into the service and everything was great from the start! I was attended by michael and than Adam who helped me and went from there. Fast service! Everything was great overall. Will definitely be back!!! More

Exceptional service center The service department at Downtown VW is unlike any other service department. They make me feel as though I am their most important customer - they se The service department at Downtown VW is unlike any other service department. They make me feel as though I am their most important customer - they service my car on the day I need them to and they are efficient and keep me posted regularly on their progress. They provide me with a loaner car, and let me keep it for as long as the service takes. The service technicians are wonderful- they text me 2-3 times a day with updates. I will keep my VW forever just so I can get it serviced at Downtown VW. More

Tire pressure / defroster issue Great service, great communication , felt very well taken care of service team as always went over and above the call of duty thank you for everythin Great service, great communication , felt very well taken care of service team as always went over and above the call of duty thank you for everything More

Very Helpful! Diagnosed and took care of my Atlas in a timely manner. The convenient location, lounge/waiting area, and free wifi made the whole process painless. I Diagnosed and took care of my Atlas in a timely manner. The convenient location, lounge/waiting area, and free wifi made the whole process painless. I was able to work while I waited for my car. Will definitely be coming back for any future service needs. More

Toureg Service Replaced peeling door handle under warranty. They also mounted a license plate holder. My service adviser went above and beyond! Very impressed. Thank Replaced peeling door handle under warranty. They also mounted a license plate holder. My service adviser went above and beyond! Very impressed. Thank you, I will return. More

The amount you have pestered me to do this survey is awful The service was fine, but you have emailed me 100s of times to do this survery. I was called, while at work, multiple times to do this survey. I told The service was fine, but you have emailed me 100s of times to do this survery. I was called, while at work, multiple times to do this survey. I told the lady on the phone I was at work and I don't want to do the survey and still I am getting more emails and phone calls. If I dont want to do the survey stop bothering me! More

Extraordinary Service These guys really know what they are doing and they really care. I’ve never had a better experience at a car dealership. I’d give them 6 stars if I co These guys really know what they are doing and they really care. I’ve never had a better experience at a car dealership. I’d give them 6 stars if I could. It makes you look at VW in a whole new light when you are treated like family at the dealership. I’ve had several Fords, Toyotas, a Mercedes and a Jeep. This is hands down the best service department in a dealership that I have ever had to deal with. More

Quick and Easy Very simple process. In and out for oil change. It was quick and easy. The staff was great would definitely return in the future for additional servic Very simple process. In and out for oil change. It was quick and easy. The staff was great would definitely return in the future for additional service More