Volkswagen of Downtown Chicago - Service Center

Easy and quick service I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, and the recall was done quickly and efficiently. More

Short Notice General Inspection Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we fel Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we felt at risk driving at high speeds fearing there was a significant issue with our suspension or struts. Called in and was told to bring it by without an appointment or any heads up. They fit us in, rushed the inspection and had a solid plan of action with information on what they found. It was the best service experience we've had to date. More

Excelent experience Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and ser Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and serivce department. More

Inspection Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available More

Excellent servic! 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the ca 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the car in Tuesday and Luis said the mechanic would check it out and let me know. Later in the day he said it was determined that a valve was malfunctioning but it would not be completed until Wednesday. I received a Tiguan loaner which was fine, and picked up my car on Wednesday morning. Since the Jetta is still under warranty there was no charge for anything, even the diagnosis. Very pleased! More

great Great service, they explained everything clearly, car was done in a timely fashion, overall the way it should be every time you go to service your car Great service, they explained everything clearly, car was done in a timely fashion, overall the way it should be every time you go to service your car. More

Excellent service-worth the cost! Easy in/out Great work! Communicate well Help prioritize work needed Have monthly service specials Convenient location ‘Lyft’ Service provided Easy in/out Great work! Communicate well Help prioritize work needed Have monthly service specials Convenient location ‘Lyft’ Service provided Comfortable waiting area Repeat customer! More

Excellent Customer Service - as always As always the service in this center is superb - the guys are always helpful and nothing is too much trouble for them. I cannot praise this experienc As always the service in this center is superb - the guys are always helpful and nothing is too much trouble for them. I cannot praise this experience of customer service enough. More

Oil change and 20.000 miles inspection Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time tha Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time that he initially estimated. More

Always Deliver More Than Asked Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car that was done in error by a previous tech when the dealership was Fletcher Jones VW and Bill made every effort to have the issue corrected in a timely fashion. Thank you . More