Volkswagen of Downtown Chicago - Service Center

Very Pleased Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches th Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches the car but Fletcher Jones., More

Service of my vehicle Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. More

Great communication Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I ha Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I have ever experienced. More

Great Experience Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the cit Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the city, but I make a point to bring my car here. More

Great Experience I had a great experience for my 10,000 mile service yesterday. I was clearly explained what services were necessary for my car and their cost ahead of I had a great experience for my 10,000 mile service yesterday. I was clearly explained what services were necessary for my car and their cost ahead of time. They even finished way earlier than the quoted time! More

Detailing Service Had my car detailed. Excellent work! I appreciate that they collected my items and placed them in a box to ensure they could clean the entire vehicle. Had my car detailed. Excellent work! I appreciate that they collected my items and placed them in a box to ensure they could clean the entire vehicle. Thank you! More

Great service Very attentive..and professional. Quality customer service and the service was complete quicker than i expected. I would recommend this location. Than Very attentive..and professional. Quality customer service and the service was complete quicker than i expected. I would recommend this location. Thank you for very much... More

Oil change I didn't have appointment for oil change but the person who was taking care of me was great he easily accommodate my needs. Miguel's great customer se I didn't have appointment for oil change but the person who was taking care of me was great he easily accommodate my needs. Miguel's great customer service is well and above my expectations. More

Great Service Very accommodating, kind and helpful in installing a new battery for my Jetta. Would absolutely recommend to anyone in the Chicago area who needs VW s Very accommodating, kind and helpful in installing a new battery for my Jetta. Would absolutely recommend to anyone in the Chicago area who needs VW service. More

nice but expensive This was not a happy experience. While it came out ok it took too much effort on my part to have it come out reasonably well. Car dead. Also in for This was not a happy experience. While it came out ok it took too much effort on my part to have it come out reasonably well. Car dead. Also in for 40K service. The 40K is expensive but ok. Was told I would have to pay $319 for a new battery if that is what I needed despite the fact I said I had an extended warranty which the agent took. If I needed an alt4ernator that might be covered minus any deductible I might have despite the fact that my paperwork said on the cover no deductible. I had to read the papers and find out a battery was covered then tell your man about it. The insurance paid for it. Then he suggested transmission service for $424. I declined but wow. This is on top of paying $1341 a couple of weeks ago to fix a leak in a 3 year old car! And what is this $35.95 "shop charge" for? More