Volkswagen of Downtown Chicago - Service Center

Friendly And Knowledgeable The staff was friendly and very knowledgeable. They answered every question I had in a way I understood. Their prices were very competitive as well. The staff was friendly and very knowledgeable. They answered every question I had in a way I understood. Their prices were very competitive as well. More

Robert is Awesome!! I recently lost my only key for my Tourag, and Robert was a fantastic help throughout the process of ordering the new key, towing the truck to the dea I recently lost my only key for my Tourag, and Robert was a fantastic help throughout the process of ordering the new key, towing the truck to the dealership and lastly in quickly getting the new key programmed! This was a stressful situation that Robert made easy through his excellent level of communication and follow up!! He truly is the reason I will chose Fletcher Jones again in the future!!! More

Pleasant Upon entering the service area I was promptly received. I was kept informed with updates on the progress of the work via text messages. Thanks (2 Upon entering the service area I was promptly received. I was kept informed with updates on the progress of the work via text messages. Thanks (25 words) More

Great customer service Robert was great to work with. He explained everything and made sure I was well informed. He would text and or call me to constantly keep me informed. Robert was great to work with. He explained everything and made sure I was well informed. He would text and or call me to constantly keep me informed. More

50000 check-up The Service was good and Robert was spectacular! The prices on the Action Plan were inflated so I plan to take my SUV to Cassidy Tires. The Service was good and Robert was spectacular! The prices on the Action Plan were inflated so I plan to take my SUV to Cassidy Tires. More

Very Professional and Pleasant Experience My experience at Fletcher Jones VW was top-notch. The service consultant recommended various repairs and services based on "immediate" and "soon," as My experience at Fletcher Jones VW was top-notch. The service consultant recommended various repairs and services based on "immediate" and "soon," as well as standard maintenance services. He made sure I was aware and understood every proposed item and sent the invoice in advance for review. It was also very easy to schedule the appointment online. Was very pleased and will be back. More

very professional I was impressed with the texting and calling never seen that before last time I bought my last car was in 2001 and that was not in place - LOVE IT! S I was impressed with the texting and calling never seen that before last time I bought my last car was in 2001 and that was not in place - LOVE IT! Service professionals are really professional More

Once again, excellent service. Timely determination of vehicle's problem and solution. Arranged car rental. Updated progress of vehicle repair in a timely fashion. Car was washed an Timely determination of vehicle's problem and solution. Arranged car rental. Updated progress of vehicle repair in a timely fashion. Car was washed and cleaned prior to pickup. More

214 mile joyride - returned fuel tank empty I took my 2015 GTI into Fletcher Jones VW as I had an error on the display for my adaptive headlights (LED). I dropped my car off at the appointment I took my 2015 GTI into Fletcher Jones VW as I had an error on the display for my adaptive headlights (LED). I dropped my car off at the appointment time of 8:30am with Service Advisor A. I also asked Service Advisor A to have the technician check the engine as the vehicle would sometimes stutter after cold starts when placing into drive/reverse. Service Advisor A called later that afternoon and said they would need to keep the car overnight. Service Advisor A graciously arranged for a loaner. When getting the loaner I needed to get my infant seat, garage door opener, and building pass out of the GTI. Service Advisor B went to get my GTI. While I was waiting for my GTI I saw my freshly washed car exit the building. Service Advisor B came back and said he couldn't find the car. I explained that I just saw the car exit the building and Service Advisor B made a few calls and the car returned thirty minutes later. Service Advisor B explained that they were test driving the car to replicate the cold start. Fair enough. I asked if I could just take my car home that night and he said that they needed to keep it until the morning. I removed my belongings from the GTI and took the loaner home for the night. When I went to VW to pick up my car the following day I noticed on the invoice that there were 214 additional miles on my car. Service Advisor A indicated that a technician took my car "home" for the evening to replicate the cold start. Service Advisor A indicated that the technician lives in Coal City, IL, which is 55 miles each way. That mileage doesn't reconcile to the 214 miles put on my vehicle nor does would an extended drive be needed for a cold start issue (which was never replicated). I told Service Advisor A that I never gave ANY authorization for any technician to take my vehicle home for the evening or put those type of miles on the vehicle. Service Advisor A tried to say that Service Advisor B told him I said it was ok. I questioned Service Advisor B and he had no recollection of my approval. Service Advisor A also insisted that my car was refueled with premium fuel to the full level it was originally dropped off with. My vehicle was finally returned to the service area, washed once again, after a 30 minute wait. I went to leave and noticed that the fuel gauge in the car sat on empty, again refuting Service Advisor A' claims. I asked to speak to the service manager, Charlie, and he had no explanation as to why my vehicle (i) needed two test drives; the one I saw when grabbing the car seat and the overnight drive, (ii) went home with a technician without my approval, (iii) racked on 214 miles for a cold start issue, (iv) and was tried to pass off to me with an empty gas tank. Charlie saw that my fuel was returned to the it's previous level and that I got to sit in the waiting room for another 30 minutes while such was done. Funny thing is that I bought my wife with me to come check out the new Atlas as we are expecting our second child and now have a large dog and are in the market for a 3rd row SUV. Why would I want to expose myself to more of this service in the future? More

Easy in and out service I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car I was able to schedule a service appointment only a couple of days before I needed to have the car back. Service was quick - less than two hours. Car looked great when I got it back, it had been cleaned inside and out. Our service tech Adam was friendly and professional. More