Volkswagen of Downtown Chicago - Service Center

Excellent experience as always!! I love coming to this VW dealership bcz the people here are amazing, service is amazing, waiting area is clean and their estimated time of waiting is I love coming to this VW dealership bcz the people here are amazing, service is amazing, waiting area is clean and their estimated time of waiting is very accurate. More

Great service I had an issue with my door making noise while opening. They fixed it quickly, included a car wash and were very nice & professional. Great dealership I had an issue with my door making noise while opening. They fixed it quickly, included a car wash and were very nice & professional. Great dealership! Im very happy with my Volkswagen Tiguan & and all the folks at Fletcher Jones Volkswagen dealership. Thank you! More

Gained a new customer Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I wil Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I will be a returning customer. More

Flat tire Great service - quick ananlysis of needs, follow up by phone to explain issue, delivered car clean and with new tire in less than 2 hours Great service - quick ananlysis of needs, follow up by phone to explain issue, delivered car clean and with new tire in less than 2 hours More

Jetta Service Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on ser Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on service and when completed. More

2012 tiguan servíce the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks Heberto Delgado for all the help .. More

Satisfied, as always! Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the s Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the service and clean car when I picked it up. More

Professional Service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service is paramount. More

Perfect The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my schedul The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my scheduled appointments. More

They went above and beyond Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly with Volkswagen so that our repairs were covered by the factory warranty. We appreciate it! More