Volkswagen of Downtown Chicago - Service Center

Attentive customer service Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my car was ready at the time I was able to pick it up. More

Oil Change Servando took very good care of me. I came in for a routine oil change and he checked my car out to let me know if I needed anything else serviced soo Servando took very good care of me. I came in for a routine oil change and he checked my car out to let me know if I needed anything else serviced soon, such as new brake pads and filters that needed to be changed. I also had a few light bulbs that were out that I wasn't aware of and they made sure to replace them all (after I paid my $50 deductible of course). They have really good service here and although I had to pay them a visit 3 times in the same week, the service was consistently good. Thanks for everything!! More

Swift, courtesy service. I will use this dealership again. I didn't purchase my vehicle at this dealership, but will utilize their service center for ALL of my auto care needs I will use this dealership again. I didn't purchase my vehicle at this dealership, but will utilize their service center for ALL of my auto care needs. More

Jose es el Jefe! Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well as potential mechanical problems, thus offering services I would have never thought about. Thanks for your consistent help and expertise!!! More

Dealership review Please and professional staff. Quick shuttle service and text follow up when my vehicle was complete. Keep up the great work and the amazing service Please and professional staff. Quick shuttle service and text follow up when my vehicle was complete. Keep up the great work and the amazing service More

Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias More

Robert Negrete Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experian Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experiance. More

repair on sunroof Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im veey happy with the results thank you. More

Very pleased The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. More

Service Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up a Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up and oil change at no charge. Fast professional service. More